At a Glance
- Tasks: Be the friendly face of Business Durham, handling enquiries and supporting events.
- Company: Join a dynamic team at Business Durham, making a difference in the community.
- Benefits: Earn £13.05ph with opportunities for growth and development.
- Other info: Full-time temporary role with a supportive and inclusive work environment.
- Why this job: Gain valuable experience in customer service and event management while connecting with local businesses.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27100 - 27100 € per year.
Customer Services Assistant needed in Durham, £13.05ph PAYE - Reference: 5295922
Provide a first point of contact for enquiries to Business Durham, including use of telephony and ICT systems, delivering reception and general administrative support at the Business Durham main office, visitor areas and other property sites across the portfolio as required.
Triage and track progress of general enquiries through any appropriate communication channel including email, telephone, webform or in person.
Support the planning and delivery of networking events across the county including attending to set up, manage the attendee registration and post event recording.
Provide administrative and technical support services that supports the planning, development and delivery of business services, events and projects across Business Durham including funded programmes.
Manage and maintain systems and processes that contribute to the efficient and effective operation of Business Durham.
This is a Full time role on a temporary contract basis.
Customer Services Assistant employer: Essential Employment
At Business Durham, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Services Assistants can thrive. Located in the heart of Durham, we offer competitive pay, opportunities for professional development, and a culture that values collaboration and innovation. Join us to be part of a team dedicated to enhancing local business services and community engagement, all while enjoying the benefits of working in a vibrant and historic city.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the company! Research Business Durham and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Assistant, you'll be the first point of contact for enquiries. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Attend local events or online meetups related to customer service or business support. This can help you make connections and learn about opportunities that might not be advertised yet.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you're proactive and serious about landing the job. Don't miss out!
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Customer Services Assistant role. We want to see how your skills align with the tasks mentioned in the job description, like handling enquiries and providing administrative support.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of your past experiences that relate to managing enquiries and supporting events, just like we do at Business Durham.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly and effectively. Whether it's through your writing style or how you present your experiences, we want to see that you can engage with people well.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Essential Employment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Services Assistant. Familiarise yourself with Business Durham's services and how they interact with customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Customer Services Assistant, you'll be the first point of contact for enquiries. Practise clear and concise communication, both verbally and in writing. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can articulate your thoughts effectively.
✨Showcase Your Organisational Skills
This role involves managing multiple tasks, from handling enquiries to supporting events. Be prepared to discuss your organisational strategies and provide examples of how you've successfully managed similar responsibilities in the past. Highlight any experience with administrative support or event planning.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the position and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics, the types of events you'll be involved in, or how success is measured in this role.
