At a Glance
- Tasks: Be the voice of Aster, resolving customer queries and providing support.
- Company: Join a supportive team dedicated to helping 90,000 customers.
- Benefits: Flexible part-time or full-time roles with competitive pay.
- Other info: Training in Devizes; must live within commuting distance.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
We have full time and part time roles available, with the part time roles being 15-25 hours per week, with shifts ending at 5.00 pm (there are no alternatives currently available).
Please indicate on your submission if a full time or part time role is preferred.
As training will take place in Devizes, we do not currently offer virtual training, candidates need to live in a sensible commuting distance to Devizes.
Please indicate on the CV where they are based.
What candidates will be doing - As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner.
They will: Resolve customer queries and find practical solutions Book appointments and support customers with self-service options Take ownership of customer cases from start to finish Deliver a positive experience, even in challenging situations Use judgement, empathy, and problem-solving skills to make things happen Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.
What skills do you need?Experience in a customer service environment and be confident handling customer enquiries.
They will be -A confident communicator and great listener Calm under pressure and resilient Empathetic and customer-focused Comfortable managing a high volume of customer interactions Skilled at multitasking across multiple systems Confident in using IT s...
