Customer Complaints Specialist needed in SE London
This is a temporary role and the rate is £16.16ph PAYE
The reference number is: 000B 5150 / 1
The successful candidate will bring strong experience in managing and resolving complaints within a regulated environment, demonstrating exceptional communication skills and the ability to handle sensitive conversations with empathy and professionalism.
They will confidently investigate complex issues, carry out root‑cause analysis, and provide fair, timely resolutions while maintaining accurate records within CRM systems. They will build effective relationships with customers and internal stakeholders, contribute to continuous improvement, and manage a varied caseload with precision and attention to detail. The role will be home‑based, with occasional attendance required in South East London.
Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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Customer Complaints Specialist employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
