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- Tasks: Investigate complaints and improve service standards for residents.
- Company: Join a dynamic team in North London focused on customer satisfaction.
- Benefits: Earn £19.56 per hour with full-time hours on a temporary basis.
- Why this job: Make a real difference by enhancing complaint resolution and customer service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity to mentor others and develop best practices in complaint handling.
The predicted salary is between 15 - 24 £ per hour.
Complaints Investigator needed in North London. Paying £19.56 per hr. Full time hours on a temporary basis.
Key Responsibilities:
- Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client.
- Lead on projects aimed at improving service standards, performance, and consistency in complaints handling.
- Personally undertake corporate and statutory complaint investigations on behalf of the Chief Executive, covering all service areas and departments.
- Mentor and support other staff assigned to progress complaint investigations, ensuring quality and adherence to policy.
- Produce clear, high‑quality management reports for departmental management teams and the Corporate Management Team.
- Contribute to the development of best practice in complaint resolution, customer service, and learning from feedback.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references.
Complaints Investigator employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in complaints handling or customer service. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints investigation. Think about your past experiences and how they relate to the role. We want you to shine when discussing your skills!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share examples of how you've handled complaints or resolved issues in the past. This will demonstrate your ability to contribute to improving service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Complaints Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and investigation. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving service standards and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Communication Skills: As a Complaints Investigator, clear communication is key. In your application, demonstrate your ability to produce high-quality reports and mentor others. We love seeing examples of how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Essential Employment
✨Know Your Complaints Process
Familiarise yourself with the complaints handling process relevant to the role. Understand the key stages of investigation and resolution, as well as any specific policies or frameworks the company follows. This will show your commitment and readiness to tackle the responsibilities head-on.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully resolved complaints or improved service standards in previous roles. Be ready to discuss these examples during the interview, highlighting your problem-solving skills and ability to mentor others in the process.
✨Showcase Your Report Writing Skills
Since producing high-quality management reports is a key part of the job, be prepared to discuss your experience in report writing. Bring along samples if possible, or be ready to explain how you ensure clarity and adherence to policy in your documentation.
✨Demonstrate a Customer-Focused Mindset
Emphasise your understanding of customer service and the importance of learning from feedback. Share how you’ve implemented changes based on customer insights in the past, showing that you can contribute to best practices in complaint resolution.
