At a Glance
- Tasks: Investigate and resolve complex repair enquiries and complaints in housing maintenance.
- Company: Join a reputable housing organisation in Cambridge with a focus on community service.
- Benefits: Competitive pay at £16.62ph, temporary contract with potential for growth.
- Other info: Dynamic role with opportunities to enhance your customer service expertise.
- Why this job: Make a real difference in residents' lives by ensuring their housing needs are met.
- Qualifications: Strong communication skills and investigative abilities required.
The predicted salary is between 16.62 - 16.62 £ per hour.
Housing Maintenance Administration Officer needed in Cambridge. This is a temporary contract and the rate is £16.62ph PAYE.
The successful candidate will be responsible for investigating and resolving complex repairs enquiries and complaints, ensuring all cases are managed in accordance with housing policies, procedures and service standards. A keen eye for detail is required to review repair histories, contractor performance, correspondence and case records, identifying root causes and recommending appropriate resolutions.
Duties will include:
- Handling Stage 1 and Stage 2 complaints
- Liaising with tenants, contractors and internal departments
- Preparing detailed written responses
- Monitoring repair outcomes
- Maintaining accurate records on housing management systems
- Ensuring compliance with regulatory and organisational requirements
The role requires excellent communication skills, strong investigative abilities and a customer-focused approach to achieving positive outcomes for residents.
Housing Maintenance Administration Officer in Cambridge employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
