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- Tasks: Manage housing services and support tenants in a customer-focused role.
- Company: Join a dynamic team in Rugby with a commitment to community care.
- Benefits: Competitive pay, hybrid working, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Temporary contract with opportunities for growth and learning.
The predicted salary is between 15 - 20 £ per hour.
Housing Officer (Hybrid) needed in Rugby, £18.85ph PAYE - Reference: RQ
Responsibilities:
- The main responsibilities of the post are to provide all housing management functions of the Client as far as they affect tenants to achieve the Client’s housing objectives and the priorities of the Client.
- To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.
- To contribute as a member of the wider team in creating a positive working environment.
- To ensure that customer care is maintained to the agreed standards according to the Client’s purpose, aims and values.
- Contribute to the delivery of a comprehensive Housing Services in accordance with the Client’s policies and procedures.
- Deliver the housing service in accordance with the Housing Strategy.
- Work on own initiative under the general direction of the Housing Services Team Leader and Senior Housing Officer.
- Provide a housing management service for all tenants of the Client’s general needs properties.
- Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
- Liaise with the Senior Housing Officer and Housing Services Team Leader and other Officers, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
- Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a Settling in Visit.
This is a full time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website.
Housing Officer (Hybrid) in Birmingham employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Hybrid) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their housing objectives. Be ready to discuss how your skills align with their goals and how you can contribute to creating a positive working environment.
✨Tip Number 3
Practice your customer care skills! Since this role emphasises providing a qualitative service, think of examples from your past experiences where you’ve gone above and beyond for customers. This will show you’re a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and keen to be part of the team.
We think you need these skills to ace Housing Officer (Hybrid) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Officer role. Highlight relevant experience and skills that match the job description, like customer care and housing management functions. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about housing services and how you align with our values. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: As a Housing Officer, communication is key. In your application, demonstrate your ability to communicate effectively, whether through written correspondence or face-to-face interactions. We’re looking for someone who can connect with tenants and colleagues alike!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and cover letter, and you’re good to go!
How to prepare for a job interview at Essential Employment
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with housing management functions, customer care standards, and the specific policies of the Client. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this role emphasises customer service, prepare examples from your past experiences where you've successfully assisted customers or resolved complaints. Highlight your ability to communicate effectively and courteously, as this is crucial for maintaining positive relationships with tenants.
✨Demonstrate Team Spirit
This position requires working as part of a multi-functional team. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where teamwork led to successful outcomes, showing that you can contribute positively to the working environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team's dynamics, the Client's housing objectives, or any challenges they face. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
