Billing and Collection Officer ref 5262412

1. Ensure that all Council Tax, Business Rates, Adult Social Care Debt, Parking and Road

Traffic, Sundry Debt and Housing Benefit Overpayments is billed, collected and

recovered in accordance with prevailing legislation, case law, local policy and

procedures. Billing activities include for all lines of debt; identification of the correct

liable parties and liability dates, nature of service provided, assessing entitlement to

discounts exemptions, reduction and refunds, the maintenance of accurate billing and

invoicing records for all customers, database management across all lines of revenue

and debt.

1. To effectively resolve customer and stakeholder enquiries related to the administration,

billing and recovery of all debts to a consistently high quality and so as to maximise

collection and recovery of outstanding liabilities.

1. To ensure that all debts progress through the appropriate recovery process to

maximise collection and minimise arrears outstanding for previous years. Carry out

collection of all revenue and debt in an efficient and objective manner, taking account

of customers’ individual circumstances and ability to pay but at the same time paying

attention to the financial interests of the Council in terms of maximising collection.

1. To carry out all duties in accordance with relevant legislation and guidance, Council

policies, procedures and standards to ensure the delivery of excellent services to

customers.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.