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- Tasks: Maximise rent collection and support tenants in managing their accounts.
- Company: Join a supportive team focused on community welfare and tenant assistance.
- Benefits: Earn £20ph, enjoy hybrid work, and gain valuable experience.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity for career growth in a dynamic environment.
The predicted salary is between 13 - 16 £ per hour.
Rent Officer (Hybrid) needed in Woodrow, £20ph PAYE – Reference: RQ1684494. Hybrid, 2 office days Wednesday and Friday and 3 days working from home.
Responsibilities:
- Maximise revenue collection in line with targets to recover rent arrears and enforce related tenancy conditions with emphasis placed on early intervention.
- Monitor tenants' rent accounts and take prompt action in accordance with the pre-action protocol and rent collection policy and procedures to prevent the accumulation of debt and homelessness.
- Management of sub accounts for court costs and introductory tenancies.
- Ensuring effective transfer of payments and regular monitoring of cases.
- Provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement.
- Keep up to date with changes to legislation and the impact of Welfare Reform on both tenants and the organisation.
- Assist vulnerable tenants by referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained and tenants' needs are met.
- Be responsible for preparing timely and accurate reports on arrears cases and attend Court, prepare all relevant Court papers, and represent the Client in court on possession cases for nonpayment of rent.
- Conduct interviews and undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears.
- Ensure a presence is maintained in the community.
- Create and deliver rent surgeries for schemes with the Borough to assist tenants with payment issues, creating a positive payment culture and signposting when necessary.
- Effectively liaise with Neighbourhood & Tenancy Officers to ensure the delivery of coordinated and efficient services to each resident, including updating household records on IT systems.
- Be available to attend the sign-up of new tenancies and other tenancy sustainment visits.
- Provide advice to the tenant on their responsibilities regarding rent payments.
- Identify if benefit or debt advice is required and make referrals to the Tenancy Sustainment service where appropriate.
- Administration of payment methods including online, phone, payment cards and Direct Debits including creation and relevant amendments based on payment arrangements.
This is a Full-time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.
Rent Officer (Hybrid) in Amersham employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Officer (Hybrid) in Amersham
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Rent Officer role.
✨Tip Number 3
Dress appropriately for the interview, even if it's hybrid. First impressions matter, so looking professional can set the right tone. Remember, you want to convey that you take the role seriously!
✨Tip Number 4
After the interview, don’t forget to send a thank-you email! It’s a nice touch that shows your appreciation for the opportunity and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Rent Officer (Hybrid) in Amersham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rent Officer role. Highlight relevant experience, especially in revenue collection and tenant support. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: As a Rent Officer, you'll be liaising with tenants and agencies. Use your application to demonstrate your communication skills. Share examples of how you've effectively communicated in past roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness! Avoid jargon unless it's relevant to the role, and make sure your key points stand out.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being considered. It’s super easy, and you’ll find all the details you need right there!
How to prepare for a job interview at Essential Employment
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Rent Officer. Understand the importance of revenue collection, rent arrears management, and the impact of welfare reforms. Being knowledgeable about these topics will show that you're serious about the role.
✨Show Empathy
As a Rent Officer, you'll be dealing with vulnerable tenants. During the interview, demonstrate your ability to empathise and support tenants through difficult situations. Share examples of how you've helped others in similar roles or situations.
✨Prepare for Scenarios
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations, like dealing with a tenant who is struggling to pay rent. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
