Rent Officer (Hybrid) in Woodrow

Rent Officer (Hybrid) needed in Woodrow, £20ph PAYE - Reference: RQ1684494. Hybrid, 2 office days Wednesday and Friday and 3 days working from home.

Responsibilities

• Maximise revenue collection in line with targets to recover rent arrears and enforce related tenancy conditions with emphasis placed on early intervention.
• Monitor tenants' rent accounts and take prompt action in accordance with the pre-action protocol and rent collection policy and procedures to prevent the accumulation of debt and homelessness.
• Management of sub accounts for court costs and introductory tenancies. Ensuring effective transfer of payments and regular monitoring of cases.
• Provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement.
• Keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation.
• Assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained, and tenants' needs are met.
• Be responsible for preparing timely and accurate reports on arrears cases and attend Court, prepare all relevant Court papers, and represent the Client in court on possession cases for nonpayment of rent.
• Conduct interviews and undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears. Ensuring a presence is maintained in the community.
• Create and deliver rent surgeries for schemes with the Borough to assist the tenants with payment issues, creating a positive payment culture and signpost when necessary.
• Effectively liaise with Neighbourhood & Tenancy Officers to ensure the delivery of coordinated and efficient services to each resident, including updating household records on IT systems.
• Be available to attend the sign up of new tenancies and other tenancy sustainment visits. Provide advice to the tenant on their responsibilities regarding rent payments.
• Identify if benefit or debt advice is required and make referrals to the Tenancy Sustainment service where appropriate.
• Administration of payment methods including online, phone, payment cards and Direct Debits including creation and relevant amendments based on payment arrangements.

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.