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- Tasks: Lead a team to manage repairs efficiently and resolve customer queries.
- Company: Join a supportive team in a dynamic environment in Norwich.
- Benefits: Earn £18.19 per hour with full-time hours on a temporary basis.
- Why this job: Make a real difference by improving service standards and team performance.
- Qualifications: Experience in administration and strong leadership skills required.
- Other info: Opportunity for career growth and development in a collaborative setting.
The predicted salary is between 37800 - 43200 £ per year.
Repairs Administration Team Leader needed in Norwich. Paying £18.19 per hr. Full time hours on a temporary basis.
- Lead, supervise, and support a team of Repairs Administrators.
- Ensure repairs are logged, scheduled, and closed down accurately and within agreed timescales.
- Monitor team performance, ensuring KPIs, targets, and service standards are met.
- Oversee daily coordination with planners, operatives, contractors, and customer service teams.
- Handle complex customer queries and resolve escalated issues.
- Review workflows and implement improvements to enhance efficiency.
- Maintain accurate records using repairs management systems.
- Support managers with reporting, data insights, training, and service development.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Repairs Administration Team Leader in Norwich employer: ESSENTIAL EMPLOYMENT LTD
Contact Detail:
ESSENTIAL EMPLOYMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administration Team Leader in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they value. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to team leadership and customer service. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled complex customer queries or improved workflows in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit for the Repairs Administration Team Leader position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Repairs Administration Team Leader in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading teams and managing repairs administration. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t forget to mention your ability to handle complex customer queries and resolve issues. We want to see how you’ve made a difference in previous roles!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ESSENTIAL EMPLOYMENT LTD
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Repairs Administration Team Leader. Familiarise yourself with key terms like KPIs, workflows, and repairs management systems. This will help you speak confidently about how your experience aligns with the job.
✨Showcase Your Leadership Skills
As a team leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. This will show that you're ready to take on the challenges of the role.
✨Prepare for Customer Queries
Since handling complex customer queries is part of the job, think of specific situations where you've dealt with difficult customers or resolved escalated issues. Be ready to discuss your approach and the outcomes, as this will highlight your problem-solving skills.
✨Bring Data Insights to the Table
The role involves supporting managers with reporting and data insights. Brush up on any relevant metrics or data analysis tools you've used in the past. Being able to discuss how you've used data to drive improvements will set you apart from other candidates.
