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For Companies At a Glance
- Tasks: Be the friendly face of Business Durham, handling enquiries and supporting events.
- Company: Join a dynamic team at Business Durham, focused on community and business growth.
- Benefits: Earn £13.05 per hour with a full-time temporary contract and gain valuable experience.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in your community while developing essential customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27100 - 27100 £ per year.
Full‑time temporary contract role delivering front‑line support at Business Durham.
Responsibilities
- Provide a first point of contact for enquiries to Business Durham, using telephony and ICT systems, delivering reception and general administrative support at the Business Durham main office, visitor areas and other property sites as required.
- Triage and track progress of general enquiries through any appropriate communication channel including email, telephone, webform or in person.
- Support the planning and delivery of networking events across the county, including attending to set up, managing attendee registration and recording post‑event details.
- Provide administrative and technical support services that support the planning, development and delivery of business services, events and projects across Business Durham, including funded programmes.
- Manage and maintain systems and processes that contribute to the efficient and effective operation of Business Durham.
Contract Details
Full‑time temporary contract; hourly rate of £13.05 with PAYE.
EEO Statement
Essential Employment is an Equal Opportunities Employer.
Customer Services Assistant in North East employer: ESSENTIAL EMPLOYMENT LTD
Contact Detail:
ESSENTIAL EMPLOYMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in North East
✨Tip Number 1
Get to know the company! Research Business Durham and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Services Assistant, you'll be the first point of contact for enquiries. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Attend local events or online meetups related to customer service or business support. This not only helps you make connections but also gives you insights into what employers are looking for in candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're proactive and keen on the role. Don't miss out on this opportunity!
We think you need these skills to ace Customer Services Assistant in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Assistant role. We want to see how you can bring value to Business Durham, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of interaction, it’s crucial to demonstrate your communication prowess in your written application. Use clear and concise language, and don’t forget to showcase any relevant experience in customer service.
Highlight Your Organisational Skills: As a Customer Services Assistant, you'll be juggling various tasks. Make sure to mention any experience you have in managing events or administrative duties. We love seeing candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to track your application progress. Let’s get started on this journey together!
How to prepare for a job interview at ESSENTIAL EMPLOYMENT LTD
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Services Assistant. Familiarise yourself with Business Durham's mission and values, as well as the specific tasks mentioned in the job description. This will help you tailor your answers to show how you can contribute effectively.
✨Practice Your Communication Skills
As a Customer Services Assistant, you'll be the first point of contact for enquiries. Practise clear and concise communication, both verbally and in writing. Consider role-playing common scenarios you might encounter, such as handling customer queries or managing event registrations, to build your confidence.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you've successfully triaged enquiries or organised events. This will demonstrate your capability to handle the administrative and technical support required for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you’ll be involved in, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.