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- Tasks: Assist in resolving complaints and provide timely responses to elected members.
- Company: Join a supportive team in Hammersmith focused on community engagement.
- Benefits: Competitive pay of £19.12ph PAYE and valuable work experience.
- Why this job: Make a difference in residents' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Temporary role with potential for future opportunities.
The predicted salary is between 15 - 23 £ per hour.
Investigation and Information Assistant needed in Hammersmith. This is a temporary contract paying £19.12ph PAYE. The successful candidate will play a key role within a Complaints and Resolution department ensuring that elected members receive accurate, timely, and high-quality responses to their enquiries to support their work with our residents.
They will also provide support to the wider team in resolving complaints made by our residents on ongoing repairs and housing issues.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Investigation and Information Assistant employer: ESSENTIAL EMPLOYMENT LTD
Contact Detail:
ESSENTIAL EMPLOYMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigation and Information Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the Complaints and Resolution field or similar roles. A quick chat can give you insights and maybe even a foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions related to investigation and information roles. We want you to shine, so practice your responses and think of examples that showcase your skills.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let them know why you're excited about the role and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about landing that Investigation and Information Assistant role.
We think you need these skills to ace Investigation and Information Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Investigation and Information Assistant role. Highlight relevant experience and skills that match the job description, especially those related to handling enquiries and resolving complaints.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for supporting residents and how you can contribute to the Complaints and Resolution department.
Follow the Application Instructions: We want to make it easy for you! Apply through our website as instructed in the job description. If you choose to email your CV, don’t forget to include the reference number (005534) in your subject line.
Prepare for Pre-Employment Checks: Be ready for pre-employment checks, including references. It’s a good idea to have your references lined up and let them know they might be contacted. This will help speed up the process once you’re selected!
How to prepare for a job interview at ESSENTIAL EMPLOYMENT LTD
✨Know Your Role
Make sure you thoroughly understand the responsibilities of an Investigation and Information Assistant. Familiarise yourself with the Complaints and Resolution department's objectives, and think about how your skills can contribute to providing accurate and timely responses.
✨Prepare for Common Questions
Anticipate questions related to handling complaints and resolving issues. Think of specific examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure. This will show that you're ready to tackle the challenges of the role.
✨Research the Company
Take some time to learn about the organisation and its values. Understanding their approach to resident engagement and complaint resolution will help you align your answers with their expectations and show that you're genuinely interested in the position.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the types of complaints you might handle, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
