Income Recovery Customer Service Officer

Income Recovery Customer Service Officer needed in South West London Paying £19.98 per hr ref 005595

Full time hours on a temporary basis

Key Responsibilities

• Provide high‑quality customer service via phone, email, and face‑to‑face contact
• Support customers with rent queries, payments, and arrears management
• Promote payment plans and maximise income collection through early intervention
• Identify vulnerable customers and signpost to appropriate support services
• Maintain accurate customer records and update systems in line with procedures
• Work collaboratively with internal teams to achieve positive outcomes
• Ensure a professional, supportive, and solution‑focused approach at all times

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.