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- Tasks: Lead the responsive repairs service, tackling complex challenges and improving customer care.
- Company: Dynamic housing service provider in Bristol with a focus on innovation.
- Benefits: Competitive daily pay, hybrid work options, and opportunities for professional growth.
- Other info: Join a supportive team committed to equal opportunities and career advancement.
- Why this job: Make a real difference in housing services while developing your leadership skills.
- Qualifications: Proven experience in turning around underperforming services and a strong customer focus.
Pay: £465.55 – £659.60 per day. Contract: Full‑time, temporary. The successful candidate will work in Bristol with travel to other sites. Strong on‑site presence is required; occasional work‑from‑home may be offered.
Responsibilities
- Engage with complex problems strategically, working through a significant backlog of work, including addressing underperforming private‑sector contracts that require focused attention.
- Deliver all aspects of a responsive housing repairs service, including surveying, works diagnostics, scheduling, contractor management and customer care, and improving empty homes.
- Provide confident leadership and clear management across wide‑ranging services to ensure effective strategic development and operational delivery, as part of the Housing Service Management team.
Qualifications
- Proven experience in working with a failing service, with a strong track record of delivering successful outcomes, especially around compliance and repairs, and a clear focus on the customer experience.
Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre‑employment checks including references.
Head Of Service Responsive Repairs (Hybrid) employer: ESSENTIAL EMPLOYMENT LTD
Contact Detail:
ESSENTIAL EMPLOYMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Service Responsive Repairs (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its challenges. Since this role involves tackling complex problems, be ready to discuss how you would approach their specific issues, especially around compliance and repairs.
✨Tip Number 3
Showcase your leadership skills! Be prepared to share examples of how you've successfully managed teams and improved services in the past. This will demonstrate your capability to lead the responsive repairs service effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head Of Service Responsive Repairs (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head Of Service Responsive Repairs role. Highlight your experience with managing repairs services and any successes you've had in turning around underperforming contracts. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled complex problems and improved customer experiences in previous positions. We love a good story!
Showcase Leadership Skills: Since this role requires confident leadership, make sure to highlight your management experience. Talk about how you've led teams through challenges and delivered successful outcomes. We’re keen to see how you can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ESSENTIAL EMPLOYMENT LTD
✨Know Your Stuff
Make sure you thoroughly understand the role of Head Of Service Responsive Repairs. Familiarise yourself with the key responsibilities, especially around managing underperforming contracts and improving customer care. This will help you demonstrate your expertise and show that you're ready to tackle the challenges head-on.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, particularly in challenging situations. Think about times when you’ve turned around a failing service or improved operational delivery. This will highlight your ability to provide confident leadership, which is crucial for this role.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your strategic thinking and problem-solving skills. Prepare to discuss specific complex problems you've faced and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Customer Experience
Since the role focuses heavily on customer care, be prepared to talk about how you've prioritised customer experience in your previous roles. Share specific examples of how you've improved services based on customer feedback or resolved issues to enhance satisfaction.