Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate complaints and improve service standards for residents.
- Company: Essential Employment, a supportive and equal opportunities employer.
- Benefits: Competitive pay at £19.56 per hour with full-time hours.
- Why this job: Make a real difference in customer service and complaint resolution.
- Qualifications: Strong communication skills and experience in handling complaints.
- Other info: Opportunity to mentor others and develop best practices.
The predicted salary is between 15 - 24 £ per hour.
Complaints Investigator needed in North London. Paying £19.56 per hr. Full time hours on a temporary basis.
Key Responsibilities:
- Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client.
- Lead on projects aimed at improving service standards, performance, and consistency in complaints handling.
- Personally undertake corporate and statutory complaint investigations on behalf of the Chief Executive, covering all service areas and departments.
- Mentor and support other staff assigned to progress complaint investigations, ensuring quality and adherence to policy.
- Produce clear, high‑quality management reports for departmental management teams and the Corporate Management Team.
- Contribute to the development of best practice in complaint resolution, customer service, and learning from feedback.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Complaints Investigator employer: ESSENTIAL EMPLOYMENT LTD
Contact Detail:
ESSENTIAL EMPLOYMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in complaints handling or customer service. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints investigation. Think about your past experiences and how they relate to the role. We want you to shine when discussing your skills in resolving issues!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've handled complaints or improved service standards. This will demonstrate your ability to contribute to the team's success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complaints Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints Investigator role. Highlight relevant experience and skills that match the job description, especially in complaints handling and customer service.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed complaints or improved service standards in the past.
Showcase Your Communication Skills: As a Complaints Investigator, clear communication is key. Use your application to demonstrate your ability to produce high-quality reports and communicate effectively with various stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at ESSENTIAL EMPLOYMENT LTD
✨Know Your Complaints Process
Familiarise yourself with the complaints handling process and relevant legislation. Understanding how complaints are managed will help you demonstrate your knowledge and show that you're ready to tackle the role head-on.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific complaints or difficult situations. Think of examples from your past experiences where you've successfully resolved issues, and be ready to discuss your thought process and outcomes.
✨Showcase Your Report Writing Skills
Since producing high-quality management reports is a key responsibility, be prepared to discuss your experience in report writing. Bring examples if possible, and highlight your attention to detail and ability to communicate complex information clearly.
✨Emphasise Teamwork and Mentoring
This role involves mentoring other staff, so be ready to talk about your experience in supporting colleagues. Share examples of how you've helped others improve their skills or resolve complaints, showcasing your leadership and collaborative spirit.
