At a Glance
- Tasks: Provide high-quality housing services and manage complex tenancy issues.
- Company: Join a supportive team in Bournemouth focused on community welfare.
- Benefits: Competitive pay, opportunity for project leadership, and professional development.
- Other info: Full-time temporary role with potential for impactful projects.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing or social services is a plus.
The predicted salary is between 37000 - 38000 £ per year.
Housing Officer needed in Bournemouth, £17.84 per hour – PAYE – Reference 5295801.
Role Purpose
To provide and co‑ordinate a high‑quality housing service, enabling sustainable and high‑quality tenancies through handling a varied caseload, acting as an escalation point for more complex issues, and providing expert advice on accommodation options. This role may also lead small projects impacting the service area, contribute to policy development, and engage with a range of stakeholders to improve service delivery.
Accountabilities
- Act as a point of escalation for complex tenancy and housing issues for colleagues and customers, ensuring housing options and management functions are delivered in accordance with policy.
- Handle a complex caseload, investigating varied matters across multiple disciplines and forming an appropriate plan of action, including fraud, safeguarding, and tenancy breaches.
- Determine whether formal enforcement proceedings should be initiated, liaising with enforcement colleagues and managing the case as required.
- Serve legal notices or warnings, attend and present evidence at court, and coordinate with legal officers, the police, and other experts.
- Provide reports on complex tenancy or housing issues to enable appropriate management and review.
- Co‑ordinate responses to issues such as anti‑social behaviour or domestic abuse, leading multi‑agency meetings and managing associated risks.
- Work with a wide range of stakeholders, proactively engaging tenants or residents, advising and educating them on responsibilities to resolve escalated issues or complaints.
- Manage or contribute to small projects that directly impact the service area to meet objectives on time and within budget.
- Contribute to the development of policies, procedures, and performance management of the team.
- Identify opportunities for improving working practices, procedures, and processes and support their embedding within the team.
This is a full‑time role on a temporary contract basis. To apply, please submit your CV via our website or email katie@essentialemploy.co.uk quoting reference number 5295801.
Housing Officer in Bournemouth employer: ESSENTIAL EMPLOYMENT LTD
Join our team in Bournemouth as a Housing Officer, where we prioritise a supportive work culture that values collaboration and professional growth. We offer competitive pay, opportunities to lead impactful projects, and a commitment to employee development, ensuring you can make a meaningful difference in the community while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Officers. Think about your past experiences and how they relate to the role. Practise your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with complex caseloads and stakeholder engagement. Use specific examples to demonstrate how you've handled tricky situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our job listings for new opportunities that match your skills and interests.
We think you need these skills to ace Housing Officer in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight relevant experience and skills that match the job description, like handling complex caseloads or engaging with stakeholders.
Showcase Your Achievements:Don’t just list your duties; showcase your achievements! Use specific examples of how you’ve improved service delivery or resolved complex issues in previous roles.
Keep It Professional:While we love a friendly tone, keep your application professional. Use clear language and avoid slang. Remember, this is about showing you can handle serious housing matters!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people. Don’t forget to quote the reference number!
How to prepare for a job interview at ESSENTIAL EMPLOYMENT LTD
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Brush up on housing policies, tenancy laws, and the specific challenges faced in Bournemouth. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully handled complex issues or escalated cases. Be ready to discuss how you approached these situations, what actions you took, and the outcomes. This will demonstrate your ability to manage a varied caseload effectively.
✨Engage with Stakeholders
Since the role involves working with various stakeholders, think about how you can illustrate your communication skills. Prepare to discuss how you've engaged with tenants or other parties in the past to resolve issues or improve service delivery. This will highlight your collaborative approach.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to hypothetical situations related to anti-social behaviour or tenancy breaches. This will help you articulate your thought process and decision-making skills, which are crucial for this role.
