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- Tasks: Support Advisors in guiding customers through the mortgage process and provide excellent service.
- Company: Join a dynamic team in a modern office that values professional growth and fun culture.
- Benefits: Enjoy perks like Cemap qualification, free parking, birthday leave, and a flexible work environment.
- Why this job: This role offers hands-on experience in customer relations and the chance to build valuable industry skills.
- Qualifications: Strong communication skills and attention to detail are essential; no prior experience required.
- Other info: Ideal for high school and college students looking to kickstart their career in finance.
The predicted salary is between 28800 - 42000 £ per year.
As a Mortgage Administrator you will be working closely to a Advisor learning day to day customer journey through to completion.
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Provide proactive customer service for inbound and outbound communication by telephone and email.
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Interact and provide updates to customers, lenders and advisers as required.
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Relationship building with Lenders to understand timescales, processes and be able to challenge the decision if required.
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Relationship building with customers.
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Ensuring knowledge & understanding around checking documents.
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Managing daily tasks and emails.
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Competent and confident in building relationships on the telephone
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Excellent telephone manner
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Flexible approach to business needs and requirements
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Ability to use written and verbal communication appropriately.
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Good attention to detail
In return you will be offered Cemap qualification, a fun and professional culture, lovely modern offices with free parking and birthday leave and much more!
Mortgage Administrator employer: Essentia Solutions Group
Contact Detail:
Essentia Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator
✨Tip Number 1
Familiarize yourself with the mortgage process and terminology. Understanding the ins and outs of mortgages will help you communicate effectively with both customers and lenders, showcasing your knowledge during conversations.
✨Tip Number 2
Practice your telephone communication skills. Since the role emphasizes a competent and confident telephone manner, consider role-playing scenarios with friends or family to enhance your ability to build relationships over the phone.
✨Tip Number 3
Develop your customer service skills by engaging in active listening. This will not only help you understand customer needs better but also allow you to provide proactive support, which is crucial for this role.
✨Tip Number 4
Network with professionals in the mortgage industry. Building relationships with current mortgage advisors or administrators can provide you with insights into the role and potentially lead to referrals when applying.
We think you need these skills to ace Mortgage Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Mortgage Administrator position. Understand the key responsibilities and required skills, such as customer service, relationship building, and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in customer service or administration, and showcase your ability to manage tasks effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences that demonstrate your proactive customer service skills and your ability to build relationships with clients and lenders.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Mortgage Administrator role.
How to prepare for a job interview at Essentia Solutions Group
✨Show Your Customer Service Skills
As a Mortgage Administrator, you'll be interacting with customers regularly. Highlight your previous experience in customer service and provide examples of how you've successfully managed customer relationships in the past.
✨Demonstrate Your Communication Abilities
Since the role requires excellent verbal and written communication skills, prepare to discuss how you effectively communicate with different stakeholders. Practice articulating your thoughts clearly and confidently.
✨Understand the Mortgage Process
Familiarize yourself with the mortgage process and terminology. Being able to discuss this knowledge during the interview will show your commitment to the role and your ability to learn quickly.
✨Emphasize Attention to Detail
Attention to detail is crucial in this role. Be prepared to share examples of how you've demonstrated this skill in previous positions, especially when checking documents or managing tasks.
