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- Tasks: Manage daily communication with creditors and address queries effectively.
- Company: Join a dynamic team in Manchester City Centre focused on debt management.
- Benefits: Enjoy a competitive salary of £26,000-£29,000 plus additional perks.
- Why this job: Gain valuable experience in financial services while making a positive impact.
- Qualifications: 2 years' experience in debt management or financial services required.
- Other info: Work Monday to Friday, 35 hours a week in a supportive environment.
The predicted salary is between 20800 - 23200 £ per year.
Manchester City Centre
35 hours per week
Monday to Friday
£26,000- £29,000 + Benefits
The Creditor Liaison Agent will be responsible for managing daily communication with creditors, ensuring that all queries from both the client and creditor sides are addressed promptly and effectively. This role requires strong knowledge of the debt management process, a solid understanding of financial regulations, and excellent interpersonal skills.
Duties:
- Daily Communication with Creditors
- Respond to queries from creditors and clients regarding account status, payment history, or any issues related to ongoing debt management plans.
- Ensure that accurate, up-to-date data is shared with creditors and that all communications are documented appropriately to ensure transparency and compliance.
- Ensure all communication and data handling comply with the Financial Conduct Authority (FCA)
Experience:
- At least 2 years of experience in a similar role within the debt management or financial services industry, within an FCA regulated environment.
- Strong understanding of the debt management process, consumer credit regulations, and FCA guidelines. Familiarity with data sharing protocols and confidentiality standards.
- Excellent verbal and written communication skills, with the ability to liaise effectively with creditors, clients, and internal teams.
Apply today
Credit Liaison employer: Essentia Solutions Group
Contact Detail:
Essentia Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Liaison
✨Tip Number 1
Familiarise yourself with the Financial Conduct Authority (FCA) guidelines. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance, which is crucial for a Credit Liaison role.
✨Tip Number 2
Brush up on your communication skills. Since the role involves daily interactions with creditors and clients, practice articulating your thoughts clearly and confidently. Role-playing scenarios can be a great way to prepare.
✨Tip Number 3
Network within the financial services industry. Attend relevant events or join online forums where you can connect with professionals in debt management. This could lead to valuable insights and potential referrals.
✨Tip Number 4
Research common challenges faced in debt management roles. Being able to discuss these issues and how you would address them during an interview can set you apart from other candidates and show your proactive approach.
We think you need these skills to ace Credit Liaison
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Credit Liaison. Familiarise yourself with the debt management process and financial regulations to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in debt management or financial services, particularly within an FCA regulated environment. Use specific examples to demonstrate your knowledge and skills.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples of how you've effectively communicated with clients and creditors in past positions. This could be through specific projects or situations.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Use keywords from the job listing, such as 'data handling', 'FCA compliance', and 'interpersonal skills' to ensure your application stands out.
How to prepare for a job interview at Essentia Solutions Group
✨Know Your Regulations
Familiarise yourself with the Financial Conduct Authority (FCA) guidelines and consumer credit regulations. Being able to discuss these in detail will show your understanding of the industry and demonstrate your readiness for the role.
✨Demonstrate Communication Skills
Prepare examples of how you've effectively communicated with clients and creditors in past roles. Highlight your ability to handle queries and resolve issues, as this is crucial for a Credit Liaison position.
✨Showcase Your Experience
Be ready to discuss your previous experience in debt management or financial services. Provide specific examples of your responsibilities and achievements that relate to the job description, particularly in an FCA regulated environment.
✨Prepare Questions
Think of insightful questions to ask about the company's approach to debt management and compliance. This shows your interest in the role and helps you assess if the company aligns with your values and career goals.
