Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the tech hero solving IT issues and supporting users daily.
- Company: Join Essens Renewable, a leader in climate-friendly energy solutions.
- Benefits: Enjoy a multicultural team, career growth, and a chance to impact the environment.
- Why this job: Perfect for problem solvers who want to make a difference in renewable energy.
- Qualifications: IT training and experience in 1st level support required; strong communication skills a must.
- Other info: Opportunity for occasional travel and a vibrant team culture.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the IT 1st Level Support (m/f/d) role at Essens Renewable Private Limited (Formerly RWE Solar India and Belectric Photovoltaic India Pvt Ltd) Join to apply for the IT 1st Level Support (m/f/d) role at Essens Renewable Private Limited (Formerly RWE Solar India and Belectric Photovoltaic India Pvt Ltd) Full-time, Brinkworth, IT, Permanent Your Tasks Ready to be the first line of tech defense? We’re looking for a friendly and solution-oriented 1st Level Support Specialist to join our team! If you enjoy helping people, solving IT puzzles, and keeping things running smoothly, you’ll fit right in. Whether it’s resetting passwords or calming a printer in crisis, you’ll be our go-to hero for day-to-day tech support. Telephone, written and personal support requests are handled independently and in compliance with response and processing times (SLAs) Solution-oriented processing of IT problems, for example in the areas of operating systems, office applications, notebooks, mobile devices and printers in a client/server network environment, takes place remotely, by email or by telephone Entering all work into the ticket system to improve internal service orientation Building and updating the IT knowledge base by documenting emerging problems and linking them to their solutions Support in carrying out administrative tasks (backup, maintenance, rollout, etc.) Coordination of ticket processing with external service providers Your profile Completed training as an IT specialist for system integration or comparable qualification Must have several years of professional experience in 1st level support Must have a good knowledge of current IT technologies, especially collaboration tools and O365 tools Must have a good knowledge of Active Directory and Windows OS systems Good knowledge of English, other foreign languages are a plus Strong communication team spirit with pronounced assertiveness and a strong service spirit High degree of initiative and willingness to make decisions Basic willingness to travel (max. 15%) for business trips nationally and, if necessary, internationally Who we are We are a multicultural international company with a lot of team spirit. With 500 employees in 5 different countries, we work to ensure a climate-friendly energy production for future generations. We build ground-mounted solar power plants throughout Europe and, as one of the world\’s largest O&M service providers, ensure our costumers’ plant operation for decades to come. Our aim is to protect the climate and ensure a cost-effective and secure energy supply. We foster acceptance of solar energy and thus contribute to the success of the energy transition. For future generations, we strive to make the world a little bit better. Your way to us Sarah Morris HR Assistant Tel. +44 773076-1606 sarah.morris@belectric.com Apply nowBack to job list Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Renewable Energy Semiconductor Manufacturing Referrals increase your chances of interviewing at Essens Renewable Private Limited (Formerly RWE Solar India and Belectric Photovoltaic India Pvt Ltd) by 2x Get notified about new Information Technology Specialist jobs in Brinkworth, England, United Kingdom . Hungerford, England, United Kingdom 2 weeks ago Gloucestershire, England, United Kingdom 2 days ago Corsham, England, United Kingdom 2 weeks ago Cirencester, England, United Kingdom 1 week ago System Administrator – Spacecraft Control Centre Chippenham, England, United Kingdom 1 day ago Bath, England, United Kingdom 2 weeks ago Gloucester, England, United Kingdom 2 weeks ago Keynsham, England, United Kingdom 3 hours ago Senior Technical Consultant, Google Cloud Cambridge, England, United Kingdom 2 days ago Gloucester, England, United Kingdom 2 weeks ago Gloucester, England, United Kingdom 4 weeks ago Faringdon, England, United Kingdom 5 months ago Process Improvement & Digital Solutions Specialist Swindon, England, United Kingdom 6 days ago Cirencester, England, United Kingdom 1 week ago Senior Infrastructure Technical Consultant Cirencester, England, United Kingdom 1 week ago Consultant Modern Workplace & Endpoint Security Cote, England, United Kingdom 1 month ago Brockworth, England, United Kingdom 2 months ago Gloucester, England, United Kingdom 2 days ago Hungerford, England, United Kingdom 2 weeks ago Bath, England, United Kingdom 2 weeks ago Neston, England, United Kingdom 5 days ago Gloucester, England, United Kingdom 2 weeks ago All Cannings, England, United Kingdom 4 hours ago Gloucester, England, United Kingdom 8 hours ago Wiltshire, England, United Kingdom 3 months ago Cambridge, England, United Kingdom 3 months ago Bath, England, United Kingdom 3 weeks ago Order to Cash Business Analyst and Scrum Master Wantage, England, United Kingdom 10 hours ago Business Analyst (DV Security Clearance) Gloucester, England, United Kingdom 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
IT 1st Level Support (m/f/d) employer: Essens Renewable Private Limited (Formerly RWE Solar India and Belectric Photovoltaic India Pvt Ltd)
Contact Detail:
Essens Renewable Private Limited (Formerly RWE Solar India and Belectric Photovoltaic India Pvt Ltd) Recruiting Team
sarah.morris@belectric.com
StudySmarter Expert Advice 🤫
We think this is how you could land IT 1st Level Support (m/f/d)
✨Tip Number 1
Familiarise yourself with the specific IT tools and technologies mentioned in the job description, such as O365 and Active Directory. Being able to discuss your experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Practice your communication skills, as this role requires strong interpersonal abilities. Consider role-playing common support scenarios with a friend to enhance your ability to explain technical issues clearly and calmly.
✨Tip Number 3
Research Essens Renewable Private Limited and their mission in renewable energy. Understanding their values and goals will help you align your answers during the interview and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved IT issues or provided excellent customer service. Having specific stories ready will help you illustrate your problem-solving skills and service-oriented mindset.
We think you need these skills to ace IT 1st Level Support (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st level support. Emphasise your skills with IT technologies, collaboration tools, and any specific software mentioned in the job description, such as O365 and Active Directory.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved IT issues in the past, demonstrating your solution-oriented mindset.
Highlight Communication Skills: Since the role requires strong communication skills, ensure you mention your ability to handle support requests effectively. Provide examples of how you've communicated with users to resolve their issues, whether through phone, email, or in person.
Show Enthusiasm for the Company: Research Essens Renewable Private Limited and express your enthusiasm for their mission in renewable energy. Mention how your values align with theirs and why you want to contribute to their goal of climate-friendly energy production.
How to prepare for a job interview at Essens Renewable Private Limited (Formerly RWE Solar India and Belectric Photovoltaic India Pvt Ltd)
✨Show Your Problem-Solving Skills
As a 1st Level Support Specialist, you'll be solving IT puzzles daily. Prepare examples of past experiences where you successfully resolved technical issues, whether it was resetting passwords or troubleshooting devices.
✨Familiarise Yourself with Key Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Active Directory, Windows OS, and O365 tools. Brush up on these areas to demonstrate your expertise during the interview.
✨Emphasise Your Communication Skills
Since this role involves a lot of interaction with users, highlight your strong communication skills. Be ready to discuss how you handle support requests and maintain a friendly, solution-oriented approach.
✨Prepare Questions for the Interviewer
Show your interest in the company and the role by preparing thoughtful questions. Ask about the team dynamics, the types of challenges you might face, or how success is measured in the position.
