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- Tasks: Assist clients via email, chat, and calls while managing daily operations.
- Company: Join a dynamic team focused on customer experience and support.
- Benefits: Enjoy flexible scheduling, competitive pay, and exclusive perks.
- Why this job: Make a difference in customer satisfaction from the comfort of your home.
- Qualifications: Must be 18+, with prior customer service experience preferred.
- Other info: Great opportunities for growth and skill development in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a dependable and detail-oriented Remote Customer Experience Assistant to join our growing team. In this role you will assist with daily operations, client communication, and scheduling to help ensure all processes run efficiently. This is a remote position suited for individuals who are organized, proactive, and comfortable managing tasks independently.
Requirements
- Must be 18 years of age or older
- Prior experience in customer service, hospitality, call center or virtual support roles is preferred
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities in a remote setting
- Comfortable using email, chat, and other virtual tools for daily communication
- Must have a reliable internet connection
Responsibilities
- Communicate with clients and team members through email, chat, and phone
- Confirm schedules, appointments and follow‑up details
- Maintain records, update internal systems and ensure accuracy of information
- Assist in coordinating tasks, documents and communications between departments
- Provide responsive and professional support to clients and internal teams
Benefits
- Flexible scheduling and remote work environment
- Competitive compensation and daily pay options
- Access to exclusive company perks and resources
- Opportunities for growth and skill development
Equal Opportunity Statement
All qualified applicants will receive equal consideration without regard to race, gender, age, disability or any other protected status. We value diversity and inclusion at every level of our organization.
Key Skills
- Computer Science
- User experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
Employment Type: Full Time
Experience: years
Vacancy: 1
Remote Customer Experience- Email, Chat, Call employer: Essence Journey
Contact Detail:
Essence Journey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience- Email, Chat, Call
✨Tip Number 1
Get your tech sorted! Make sure your internet connection is reliable and that you're comfortable using email, chat, and other virtual tools. This will help you shine in the remote customer experience role.
✨Tip Number 2
Practice your communication skills! Whether it's through email or chat, being clear and professional is key. Try role-playing with a friend to get comfortable with different scenarios you might face.
✨Tip Number 3
Show off your organisational skills! Create a system for managing tasks and schedules. This will not only help you in the interview but also demonstrate your proactive approach to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Customer Experience- Email, Chat, Call
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about client communication, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Relevant Experience: We want to see how your past experiences in customer service or virtual support roles can benefit us. Be specific about your previous roles and the skills you gained that are relevant to this position.
Be Organised and Detail-Oriented: As a detail-oriented person, your application should reflect that! Keep your CV and cover letter well-structured and easy to read. Use bullet points where necessary to make it visually appealing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Essence Journey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and requirements, especially around customer communication and multitasking. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction via email, chat, and phone, be prepared to demonstrate your excellent written and verbal communication skills. Practice articulating your thoughts clearly and concisely, and consider sharing examples from your past experiences where you successfully handled customer queries or resolved issues.
✨Highlight Your Organisational Skills
Being detail-oriented and organised is key for this position. During the interview, share specific instances where you managed multiple tasks effectively. Discuss any tools or methods you use to stay organised, as this will show that you can handle the remote nature of the job efficiently.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.