At a Glance
- Tasks: Assist clients via email, chat, and phone to ensure a smooth experience.
- Company: Join a supportive, remote team focused on client satisfaction.
- Benefits: Flexible scheduling, daily pay options, and exclusive employee perks.
- Other info: Ongoing training and professional development opportunities available.
- Why this job: Perfect for problem solvers who love helping others in a dynamic environment.
- Qualifications: Must be 18+, with customer service experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a detail-oriented, client-focused Remote Customer Experience Coordinator to join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment.
Requirements
- Must be 18 years of age or older
- Prior experience in customer service, hospitality, or remote support roles is preferred
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities in a remote setting
- Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication
- Must have a reliable internet connection
Key Responsibilities
- Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance
- Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support
- Deliver clear guidance by identifying client needs and walking them through the best available options
- Maintain up-to-date records of interactions and updates within internal systems
- Collaborate with internal teams to help resolve escalated or complex situations professionally
- Ensure a smooth and satisfying client experience through proactive follow-up and support
Work Schedule & Benefits
- 100% remote role with flexible scheduling options
- Daily pay option available
- Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences
- Supportive, growth-focused team environment
- Ongoing training, coaching, and professional development
Equal Opportunity
We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
Remote Customer Experience Coordinator- Email, Chat, Call in London employer: Essence Journey
Join our dynamic remote team as a Remote Customer Experience Coordinator, where you will thrive in a supportive and growth-focused environment. Enjoy the flexibility of a 100% remote role with access to exclusive employee perks, ongoing training, and a commitment to diversity and inclusion, making it an excellent place for those passionate about helping others and enhancing client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Experience Coordinator- Email, Chat, Call in London
✨Tip Number 1
Get your tech game on point! Since this role is all about communicating through email, chat, and calls, make sure you're comfortable with these tools. Familiarise yourself with any software we use at StudySmarter to show you’re ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Whether it’s writing a clear email or speaking confidently on a call, being articulate is key. Try role-playing scenarios with friends or family to boost your confidence before the real deal.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you’ve helped clients or resolved issues. We love candidates who can think on their feet and provide tailored solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome team culture right there.
We think you need these skills to ace Remote Customer Experience Coordinator- Email, Chat, Call in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Remote Customer Experience Coordinator role. Highlight your relevant experience in customer service and how it aligns with our mission at StudySmarter. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since you'll be communicating with clients via email, chat, and phone, it's crucial to showcase your written and verbal communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Your Tech Savviness:We're looking for someone who's comfortable using various virtual tools. Mention any relevant software or platforms you've used in previous roles. This will show us that you're ready to hit the ground running in our remote environment!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Essence Journey
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure a positive outcome for the client.
✨Show Off Your Communication Skills
Since this role involves a lot of communication via email, chat, and phone, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've effectively communicated with clients in previous roles.
✨Demonstrate Your Tech Savviness
Familiarise yourself with common virtual tools and platforms that are used in customer support. Be prepared to discuss any relevant software you've used and how comfortable you are with learning new technologies.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities, so think of examples where you've successfully managed multiple tasks or projects at once. Be ready to explain your methods for staying organised in a remote setting.
