At a Glance
- Tasks: Lead the Order to Cash function, ensuring efficient movement of oil products and excellent customer service.
- Company: Join EET, a key player in the UK's energy transition and fuel supply.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a generous pension scheme.
- Other info: Be part of a company committed to low-carbon solutions and operational excellence.
- Why this job: Make a real impact in a dynamic industry while leading a high-performing team.
- Qualifications: Degree in business; experience in order-to-transaction processes and strong SAP skills required.
The predicted salary is between 75600 - 92400 £ per year.
Location: Stanlow Manufacturing Complex, Ellesmere Port
Employment Type: Site Based Full Time Role 5 days per week Monday-Friday
10% Company Contribution Pension rising to 15% with service
25 days Holiday, increasing with service
Private Medical Insurance
Additional Flex Benefits- including Holiday Purchase
Access to Employee Assistance Programme with Exclusive access to a range of Discounts
Free Secure On-Site Car Parking
About the Company
EET (Essar Energy Transition) plays a major role in supplying the Northwest and the wider UK with essential fuels. We produce over 16% of the UK’s road fuels, supply key feedstocks to the petrochemical industry, and are investing heavily in low‑carbon energy solutions. We work with major retail fuel brands, supermarkets, Manchester Airport, leading airlines, and regional transport operators. We are also a key partner in the HyNet project, helping to deliver the region’s low‑carbon future. With over 900 skilled colleagues, we offer a strong safety culture, technically challenging work, and some of the best training in the energy sector.
We currently have an exciting opportunity for a Head of Order to Cash. As a member of the Marketing Leadership Team, this role is responsible for leading the safe, efficient and cost-effective movement of oil products by road from Stanlow and alternative supply locations to customer delivery points, ensuring the highest standards of HSSE compliance are maintained. The successful candidate will also oversee the operational delivery of the end-to-end Order to Cash process, including the management of the offshore GCC team, ensuring seamless transactional processes that support both internal stakeholders, particularly Finance, and external customers. This role plays a critical part in maintaining operational excellence, customer satisfaction and overall business performance.
Primary Accountabilities
- Lead and manage the Order to Cash (OtC) function, providing leadership, coaching and development for onshore and offshore teams.
- Develop and deliver the Order to Cash and customer interface strategy in partnership with the Head of Commercial Sales & Logistics.
- Ensure the department is aligned with wider business objectives and supports the Commercial Sales & Logistics function effectively.
- Act as the key interface with Retail, ensuring high levels of service and support.
- Maintain robust, compliant and documented departmental processes and procedures.
- Build a high-performing team and strengthen the talent pipeline.
- Oversee departmental governance, compliance and risk management.
- Develop and implement standardised customer onboarding processes and documentation.
- Manage all sales-to-customer processes, ensuring performance meets business and customer expectations.
- Oversee transactional activities from order processing through to invoicing and cash collection.
- Foster strong internal and external stakeholder relationships to support collaboration and results delivery.
- Drive an excellent customer experience across all Order to Cash activities.
- Act as a key customer-facing representative, ensuring a seamless billing and service experience.
- Champion transactional improvement initiatives across CRM, SAP, terminal operations, scheduling optimisation, customer portals and management information reporting.
- Enhance system integration and automation to improve data quality, efficiency and business performance.
- Promote best practice in HSSE, compliance, governance and reporting.
- Act as the Triple Goal Zero Champion for the function.
- Lead audit compliance activities and ensure all reporting requirements are met.
- Drive process, operational and cost improvement initiatives across Distribution and Order to Cash activities.
- Identify and deliver cost efficiencies while supporting wider business improvement programmes.
- Collaborate with Sales, Finance, EPS and other stakeholders to develop and implement commercial strategies.
- Lead digital transformation initiatives across distribution planning, VMI and customer order management.
- Work with IT and business stakeholders to identify and implement effective digital solutions.
- Establish and drive continuous improvement programmes, including optimisation of the AMCS platform.
About You
The successful candidate will be degree qualified in a relevant business discipline, with a Master's qualification and/or a Project Management qualification considered advantageous. Candidates with significant relevant experience in a similar role will also be considered. You will have substantial experience across the full order-to-transaction commercial cycle, with strong expertise in road distribution and a comprehensive understanding of the UK oil products supply and operations landscape. As a subject matter expert in commercial processes, including SAP, you will have a proven track record of delivering business improvement initiatives, leading vendor onboarding projects, and working collaboratively across functions to drive successful outcomes. Strong problem-solving and decision-making skills are essential, along with proficiency in SAP and distribution optimisation software. You will demonstrate excellent communication skills, sound financial acumen, a customer-focused approach, and strong compliance awareness. An entrepreneurial mindset, combined with a balanced understanding of commercial risk and reward, will be key to success in this role.
Closing Date
This vacancy will close on 9th September 2026.
Head of Order to Cash employer: Essar Oil Limited
Essar Oil Limited is an excellent employer, offering a dynamic work environment in Ellesmere Port where employees can thrive in a fast-paced logistics setting. With a strong commitment to service excellence, the company fosters a collaborative culture that prioritises employee growth and development, providing ample opportunities for career advancement. Join our dedicated team and enjoy the unique advantage of being part of a growing organisation that values innovation and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Order to Cash
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Essar Oil Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Essar Oil Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Essar Oil Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Order to Cash
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Essar Oil Limited:This is your chance to really connect with the team at Essar Oil Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Essar Oil Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Essar Oil Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Essar Oil Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Essar Oil Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
