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- Tasks: Lead the delivery of top-notch food and service at Harlequins FC.
- Company: Join Levy, a leader in stadium hospitality and guest experiences.
- Benefits: Enjoy a competitive salary, 27 days' leave, healthcare, and more perks.
- Why this job: Make your mark in a vibrant rugby club with a passionate fanbase.
- Qualifications: Senior F&B leadership experience and a passion for team development.
- Other info: Be part of a diverse team shaping the future of hospitality.
The predicted salary is between 70000 - 70000 £ per year.
We are looking for the next General Manager at Harlequins FC. This is an exciting opportunity to play an integral role in delivering a world-class food and beverage service for one of the most famous and prestigious rugby clubs in the world. This is the chance to make your mark as a leader in stadium hospitality. Harlequins is known for its bold identity, thrilling matchday atmosphere, and deep connection with its supporters.
If you’re a passionate foodie with strong leadership skills, a people-first mindset, and the vision to ensure we deliver a high-quality and innovative hospitality offering, then we want to hear from you.
General Manager - The role
- Own the day-to-day delivery of guest-first, consistent, high-quality food and service across all areas of the stadium.
- Work closely with Harlequins FC and the Operations Director to define hospitality strategy with clear objectives and outcomes, align on priorities, and deliver a shared vision for the stadium's F&B experience.
- Ensure Harlequins remains at the forefront of stadium hospitality - Monitor competitor activity, industry trends, and supporter expectations.
- Lead a strong health and safety culture, ensuring full compliance with all policies and regulations.
- Maintain Levy's standards across excellent food quality, presentation, staffing, and service delivery.
- Work with Compass procurement and third-party suppliers to ensure quality, value, and operational efficiency.
- Design a flexible staffing model that supports matchdays, events, and extended operating hours.
- Lead and support capex, innovation, and infrastructure projects in partnership with the club, Levy stakeholders, and contractors.
- Build a positive, energetic, and hospitality-driven culture aligned with Harlequin's values.
What we’re looking for
- Senior F&B leadership experience within stadiums, arenas, large venues, or high-volume hospitality across a diverse portfolio of outlets and operational functions.
- Strong presence and confidence when engaging with senior stakeholders, clients, and partners.
- Passionate about people, team development, and building a positive culture.
- Experience leading change programmes and delivering innovation.
- Experience working closely with a client organisation.
- Strong commercial acumen with previous P&L accountability.
- Energy, charisma, and confidence.
- The ability to switch seamlessly between leadership and hands-on teamwork.
- A structured, organised, and adaptable approach.
- A calm nature and ability to work under pressure with resilience in the face of unexpected challenges.
What you’ll get in return
- Competitive salary with bonus and full company benefits.
- 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality.
General Manager - Twickenham employer: ESS
Contact Detail:
ESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Twickenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for the role and demonstrate that you’re the perfect fit for Harlequins FC.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership experience and how you can elevate the food and beverage service at the stadium.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Levy and making a difference in stadium hospitality.
We think you need these skills to ace General Manager - Twickenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for food and hospitality shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for guests.
Tailor Your CV: Make sure your CV is tailored to the role of General Manager. Highlight your relevant experience in F&B leadership and any specific achievements that align with what we’re looking for at Harlequins FC.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Harlequins FC.
How to prepare for a job interview at ESS
✨Know Your Stuff
Before the interview, dive deep into Harlequins FC and Levy's hospitality offerings. Familiarise yourself with their food and beverage services, recent events, and any innovations they've introduced. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in high-pressure environments like stadiums or large venues. Discuss how you've built positive team cultures and led change programmes, as this aligns perfectly with what they're looking for in a General Manager.
✨Be Ready for Scenario Questions
Expect questions about handling unexpected challenges, such as staffing shortages on match days or managing customer complaints. Think of specific instances where you've successfully navigated these situations and be ready to share them.
✨Engage with Passion
Let your passion for food, hospitality, and rugby shine through during the interview. Share your vision for enhancing the guest experience at Harlequins and how you plan to keep them at the forefront of stadium hospitality. Enthusiasm can set you apart!