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- Tasks: Assist callers and manage requests in a fast-paced healthcare environment.
- Company: Join a supportive team at Medirest, part of Compass Group UK&I.
- Benefits: Part-time hours, career progression, and a culture that celebrates individuality.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Experience in a similar role and excellent communication skills.
- Other info: Dynamic work environment with opportunities for training and development.
The predicted salary is between 13 - 16 £ per hour.
We're currently recruiting a dedicated Switchboard operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 24 hours per week.
As a Switchboard operator, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Healthcare? Here’s what you need to know before applying:
Responsibilities- Receiving and assisting callers with their requests and/or complaints in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust.
- Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time.
- Contact service providers. Allocate tasks to nominated officer, giving clear, concise and timely information.
- Update and maintain the Helpdesk database, ensuring all details relating to each task are clear and concise, updates are recorded, and records are closed once tasks have been completed.
- To provide a 24 hour monitoring and response service for the Trust's alarm system (fire, gas, pharmacy and lifts). Ensuring correct procedures are initiated on activation of an alarm.
- Maintain communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently.
- As part of the facilities team assist with the monitoring of tasks to ensure they are completed in line with Service Level specifications.
- As part of a Team ensuring that a safe working environment is maintained, keeping work areas clean and tidy, reporting faulty equipment, and completing incident reports where required.
- Participate in ongoing training and development in conjunction with the Departmental Manager and Supervisor.
- To provide a comprehensive Helpdesk service to the Trust, Skanska, Medirest and HCP.
- To carry out duties in line with Departmental, Medirest, and Trust's Policies and Procedures.
- As part of a team ensures relevant information is shared, provide advice and assistance to team members.
- Have previous experience within a similar role
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Switchboard Operator - Sutton In Ashfield employer: ESS
Contact Detail:
ESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator - Sutton In Ashfield
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at the Trust or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Practice your communication skills! As a Switchboard Operator, you'll need to be a brilliant communicator. Try role-playing scenarios with friends or family to get comfortable handling calls and requests professionally.
✨Tip Number 3
Show off your adaptability! Be ready to discuss how you've handled changing priorities in past roles. Employers love candidates who can think on their feet and keep things running smoothly under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to the high standards of care we pride ourselves on.
We think you need these skills to ace Switchboard Operator - Sutton In Ashfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Switchboard Operator role. Highlight your relevant experience and skills that match the job description, like communication and multitasking abilities. We want to see how you can bring your spark to our team!
Showcase Your Experience: If you've worked in a similar role before, don’t hold back! Share specific examples of how you’ve handled calls or managed tasks under pressure. This will help us understand how you can contribute to maintaining our high standards.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and personality. We love individuality, so let your unique voice shine through while keeping it appropriate for a healthcare setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at ESS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Switchboard Operator. Familiarise yourself with the key tasks like handling calls, managing complaints, and maintaining the Helpdesk database. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Switchboard Operator, excellent communication is crucial. Prepare examples from your past experiences where you've effectively assisted callers or resolved issues. Practising clear and concise responses will help you convey your ability to handle calls professionally during the interview.
✨Demonstrate Adaptability
The job requires someone who can adapt to changing priorities. Think of instances where you've successfully managed unexpected situations or changes in your previous roles. Sharing these stories will highlight your flexibility and readiness to thrive in a dynamic environment.
✨Emphasise Teamwork and Reliability
Being part of a facilities team means collaboration is key. Be prepared to discuss how you've worked effectively within a team and contributed to a positive work environment. Also, mention your strong timekeeping and reliability, as these traits are essential for this role.
