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- Tasks: Lead multi-site facilities management, ensuring top-notch service delivery and client satisfaction.
- Company: Join 14forty, a leader in creating energising workplaces with a focus on people and planet.
- Benefits: Enjoy perks like flexible working, health plans, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team driving innovation and excellence in facilities management.
- Qualifications: 5+ years in senior account management within FM, strong financial skills, and proven client relationship success.
- Other info: This is a proactive opportunity to connect for future roles; apply early!
The predicted salary is between 43200 - 72000 £ per year.
Join Our Talent Pool for Facilities Operations Directors! We are looking to expand our network of skilled Operations Directors to support the ambitious long-term growth of our award-winning Business & Industry sector.
Please Note: This is a proactive opportunity to connect with exceptional talent and explore potential future roles. As an Operations Director, you will oversee the multi-site delivery of Total Facilities Management (TFM) contracts, managing client and stakeholder relationships while ensuring compliance with contractual agreements and company policies. In this role, you will drive business performance and growth, fostering a service-focused culture where your team consistently delivers excellent results for our clients and customers. You will collaborate with a wide range of stakeholders to create innovative, high-impact solutions. As a leader, you will focus on driving value, innovation, and service excellence. Additionally, you will mentor and develop your team of managers, supporting their growth and performance as part of our long-term success.
At 14forty, we are here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our 'people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.
Key Responsibilities:- Take full control of your P&L, demonstrating the ability to intervene at the right times and manage both risks and opportunities effectively.
- Partner with our People Business Partner to design and execute a strong people strategy for your contracts.
- Coach and develop individuals and teams, improve employee engagement, and build a talent-rich succession plan.
- Cultivate and maintain strong, collaborative relationships with senior client stakeholders.
- Ensure consistency and exceptional service delivery across all service streams, making service excellence central to our operations.
- Be an integral part of the Senior Leadership Team, collaborating with the Managing Director, Key Accounts Directors, and subject matter experts to achieve shared objectives.
- Essential: At least 5 years of senior multi-site account management experience within the FM industry.
- Proven experience in delivering multiple service lines.
- Ability to manage complex, multi-stakeholder relationships effectively.
- Strong financial acumen.
- A history of client/customer satisfaction and business retention.
- Experience in driving sales and maintaining client relationships.
- Full driving license.
- SIA licence holder (or previously held an SIA licence).
- IOSH and/or NEBOSH accredited (or working towards).
We ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Financial wellbeing programme and preferred rates on salary finance products
- Aviva Digicare - Free annual healthcare check
- Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
- Pension scheme and Life Assurance
- Employee Assistance Programme
- Holiday purchase scheme
- Sharebuy Scheme
- Recognition awards including Be a Star peer recognition and Long Service Awards
- Employee networks created and led by employees for employees
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment, Health & Wellbeing and Travel discounts
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Vodafone discounts
- On-going training & development and career pathways
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Speculative Facilities Operations Director - National employer: ESS
Contact Detail:
ESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Speculative Facilities Operations Director - National
✨Tip Number 1
Network with professionals in the Facilities Management industry. Attend industry events, webinars, and conferences to meet potential colleagues and leaders who can provide insights into the role and company culture.
✨Tip Number 2
Research the latest trends and innovations in Total Facilities Management. Being knowledgeable about current practices will help you stand out during discussions and demonstrate your commitment to driving value and service excellence.
✨Tip Number 3
Prepare to discuss your experience in managing multi-site operations and complex stakeholder relationships. Be ready to share specific examples of how you've driven business performance and fostered a service-focused culture in previous roles.
✨Tip Number 4
Showcase your leadership skills by highlighting your experience in mentoring and developing teams. Discuss how you've built talent-rich succession plans and improved employee engagement in your past positions.
We think you need these skills to ace Speculative Facilities Operations Director - National
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and requirements of the Facilities Operations Director position. Tailor your application to highlight relevant experience in multi-site management and client relationship building.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in facilities management, particularly in multi-site operations. Use quantifiable achievements to demonstrate your impact in previous roles, such as improvements in service delivery or client satisfaction.
Write a Strong Cover Letter: Your cover letter should reflect your passion for the role and the company. Discuss how your values align with their 'people and planet first' approach and provide examples of how you've driven innovation and service excellence in past positions.
Highlight Leadership Skills: As this role involves mentoring and developing teams, make sure to emphasise your leadership experience. Include specific examples of how you've coached individuals or improved team performance in your previous roles.
How to prepare for a job interview at ESS
✨Showcase Your Leadership Skills
As a prospective Operations Director, it's crucial to demonstrate your leadership capabilities. Prepare examples of how you've successfully managed teams and driven performance in previous roles, focusing on your ability to mentor and develop others.
✨Understand the Business Model
Familiarise yourself with the Total Facilities Management (TFM) model and how it applies to the company. Be ready to discuss how you can enhance service delivery and client satisfaction while managing P&L effectively.
✨Highlight Stakeholder Management Experience
Given the importance of multi-stakeholder relationships in this role, prepare to discuss your experience in managing complex relationships. Share specific instances where you've successfully collaborated with senior stakeholders to achieve shared objectives.
✨Demonstrate Financial Acumen
Since financial management is a key responsibility, be prepared to discuss your experience with budgets, P&L control, and financial forecasting. Highlight any achievements that showcase your ability to drive business growth through sound financial decisions.
