At a Glance
- Tasks: Lead and enhance operations in Catering, Facilities, and Retail services.
- Company: Join Compass Group UK, a leader in Defence and Government services.
- Benefits: Supportive environment, career growth, and a focus on diversity.
- Other info: Empower yourself in a culture that values diversity and individual potential.
- Why this job: Make a real difference while delivering exceptional service and leading a dynamic team.
- Qualifications: Experience in management within the Soft FM industry and strong leadership skills.
The predicted salary is between 30000 - 31000 £ per year.
40 hours per week | UK Hydrographic Office, Taunton
Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference?
We’re currently recruiting a Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation.
What you’ll be doing
As a Service Delivery Manager, you’ll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You’ll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction.
Your main responsibilities will include:
- Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service
- Managing resources, labour, and budgets efficiently
- Monitoring service standards and identifying opportunities for improvement
- Overseeing third-party suppliers to ensure compliance with SLAs
- Championing health, safety, and compliance across all operations
- Driving employee engagement and team development
What we’re looking for
Our ideal candidate will be an experienced, confident leader with a passion for delivering operational excellence and outstanding customer service.
You should have:
- Proven experience in a management role within the Soft FM industry
- Strong leadership and organisational skills
- Financial and commercial acumen
- Excellent communication and interpersonal abilities
- A hands-on, proactive approach and a 'can-do' attitude
- Strong computer and administrative skills
- A passion for food and service excellence
About Us
Part of Compass Group UK I, ESS is the Defence, Government, and Energy services sector of Compass Group UK Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Compass Group UK I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive—because diversity is our strength!
Service Delivery Manager - Taunton employer: ESS
Chartwells Education is an exceptional employer, offering a dynamic work culture that prioritises growth and excellence in the education catering sector. With a commitment to employee development and a focus on delivering outstanding food and hospitality experiences, you will find ample opportunities for professional advancement while making a meaningful impact across educational institutions. Join us in a role that not only values your expertise but also fosters a supportive environment for innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Taunton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ESS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ESS
Don't be shy about reaching out to ESS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Service Delivery Manager - Taunton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ESS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ESS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
