At a Glance
- Tasks: Lead catering, hospitality, and cleaning services in a prestigious education environment.
- Company: Join a dynamic team focused on exceptional food and hospitality services.
- Benefits: Enjoy free meals, discounts, wellness classes, and a contributory pension scheme.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Be an inspirational leader driving innovation and customer satisfaction in a fast-paced setting.
- Qualifications: Experience in management with a passion for delivering outstanding service.
The predicted salary is between 30000 - 32000 £ per year.
General Manager - Plymouth We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals Contributory pension scheme Grow your career with our Career Pathways and My Learning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking. com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Are you an experienced General Manager with a passion for delivering exceptional food, hospitality and facilities services?
We're looking for an inspirational leader to take overall responsibility for a large, multi-service contract in Plymouth , overseeing catering, hospitality and cleaning operations within a prestigious education environment.
This is an excellent opportunity for someone who thrives in a fast-paced, customer-focused setting and enjoys leading high-performing teams while driving commercial success.
About the Role As General Manager, you'll have full accountability for the successful delivery of catering, hospitality and cleaning services across multiple outlets.
You'll be the senior onsite representative, building strong client relationships while ensuring operational excellence, financial performance and outstanding customer experiences.
Leading from the front, you'll inspire your management team, drive innovation, ensure contractual compliance and create a culture focused on quality, safety, continuous improvement and exceptional service.
What You'll Be Doing Provide strategic and operational leadership across all catering, hospitality and cleaning services.
Act as the senior onsite contact, developing strong partnerships with clients and key stakeholders.
Deliver all contractual KPIs and service level agreements consistently.
Drive commercial performance by increasing revenue, managing costs and maximising profitability.
Prepare and present monthly, quarterly and annual business reviews.
Oversee retail, hospitality and event operations to deliver an exceptional customer experience.
Develop and implement marketing and promotional plans to increase customer engagement and sales.
Manage budgets, labour costs, food costs and gross profit to achieve financial targets.
Ensure full compliance with food safety, health
General Manager - Plymouth employer: ESS
Chartwells Education is an exceptional employer, offering a dynamic work culture that prioritises growth and excellence in the education catering sector. With a commitment to employee development and a focus on delivering outstanding food and hospitality experiences, you will find ample opportunities for professional advancement while making a meaningful impact across educational institutions. Join us in a role that not only values your expertise but also fosters a supportive environment for innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Plymouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ESS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ESS
Don't be shy about reaching out to ESS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Plymouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ESS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ESS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
