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- Tasks: Lead a major workplace service mobilisation and transformation project in London.
- Company: Join Restaurant Associates, a leader in hospitality and workplace services.
- Benefits: Enjoy free meals, gym discounts, and exclusive travel offers.
- Why this job: Make a lasting impact in a high-profile environment with genuine ownership.
- Qualifications: Experience in mobilisations and strong stakeholder management skills required.
- Other info: Be part of a diverse team that values your unique talents and growth.
The predicted salary is between 60000 - 75000 ÂŁ per year.
12 month FTC – Operations Manager – Mobilisation Project £70,000 – £75,000 dependent on experience
Lead one of the UK's most significant workplace service mobilisations! This is not a traditional project role. We are looking for an experienced Operations Manager/Mobilisation Manager to play a critical role in the mobilisation and transformation of services across a large, complex workplace portfolio – including the launch of a landmark, high‑occupancy building and the transition of multiple service streams into new operating models. This role exists to make change land well! You will take ownership of time‑critical mobilisations and service transitions, ensuring new services are launched safely, compliantly, and ready to perform from day one. Operating across live environments, you will provide calm, decisive leadership through periods of change, working closely with operational teams, support functions, suppliers, and senior client stakeholders to deliver seamless go‑lives and confident handovers into business‑as‑usual operations. This is a highly visible role, suited to someone who enjoys bringing order to complexity, protecting service quality under pressure, and leaving behind strong, scalable operations.
What you'll be responsible for:
- Leading the mobilisation and transition of new services, locations, and operating models
- Owning operational readiness across people, process, systems, suppliers, and assets
- Planning and delivering go‑live activity, early‑life support, and structured BAU handover
- Coordinating multiple stakeholders and suppliers to deliver at pace
- Identifying and mitigating mobilisation risks, ensuring safety, compliance, and governance standards are met
- Supporting the removal of legacy or interim ways of working and embedding sustainable operations
What we're looking for:
- Proven experience delivering mobilisations, transitions, or large‑scale operational change
- Strong understanding of operational readiness and live‑environment delivery
- Excellent stakeholder management and communication skills
- Calm, structured, and solutions‑focused approach under pressure
- Experience in workplace services, hospitality, FM, or similar environments (desirable)
Why join us?
- Be part of a once‑in‑a‑generation mobilisation within a high‑profile environment
- Operate with genuine ownership and visibility
- Work alongside senior leaders shaping the future of workplace services
- Deliver change that leaves a lasting operational legacy
Benefits:
- Free meals
- Subsidised gym membership
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un‑wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us: Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Operations Manager - London employer: ESS
Contact Detail:
ESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations Manager role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for interviews by practising common questions related to mobilisations and operational readiness. Think about your past experiences and how they align with the job description. We want you to showcase your calm, structured approach under pressure!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that resonate with your values and career goals. Check out our website for openings that match your skills and interests. We’re all about finding the right fit for both you and us!
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Operations Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in mobilisations and transitions, and don’t forget to showcase your stakeholder management skills. We want to see how you’ve brought order to complexity in your previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed operational changes and led teams through challenging times. We love a good story!
Showcase Your Leadership Style: In your application, let us know about your leadership style. We’re looking for someone who can provide calm, decisive leadership under pressure. Share instances where you’ve led teams through change and how you ensured operational readiness.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ESS
✨Know Your Mobilisation Stuff
Make sure you brush up on your knowledge of mobilisations and transitions. Be ready to discuss specific examples from your past experiences where you've successfully led similar projects. This will show that you understand the complexities involved and can bring order to chaos.
✨Stakeholder Management is Key
Prepare to talk about how you've effectively managed stakeholders in previous roles. Think of examples where you coordinated multiple parties to achieve a common goal, especially under pressure. This will demonstrate your communication skills and ability to lead through change.
✨Showcase Your Calm Under Pressure
Since this role involves operating in live environments, be ready to share instances where you've maintained composure during challenging situations. Highlight your structured approach to problem-solving and how you ensure service quality even when things get tough.
✨Emphasise Operational Readiness
Familiarise yourself with the concept of operational readiness and be prepared to discuss how you've ensured that new services are ready to perform from day one. Talk about your experience with planning go-live activities and early-life support, as this will resonate well with what they're looking for.
