At a Glance
- Tasks: Lead day-to-day operations and ensure exceptional service at Haydock Park Racecourse.
- Company: Join The Jockey Club Experiences, a leader in hospitality and events.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and exclusive discounts.
- Other info: Be part of a diverse team that values your unique talents and growth.
- Why this job: Make a real impact in a vibrant environment while developing your career.
- Qualifications: Experience in food service or hospitality and strong management skills required.
The predicted salary is between 35000 - 35000 £ per year.
We are seeking an Operations Manager for Haydock Park Racecourse, with The Jockey Club Experiences. As Operations Manager, you will ideally have a successful background in Food Service, Contract Catering, Hospitality, or Retail Catering. You will have a flexible attitude towards hours and working tasks.
You possess excellent management and communication skills, have a good understanding of financial management, and can demonstrate your analytical approach to problem solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
Main objective is to ensure the smooth delivery of the day-to-day and race day hospitality operations within the unit to our clients and customers whilst managing the business needs and performance standards. As Operations Manager, service will be your focus area ensuring you exceed client expectations. You will thrive on getting the best out of your team and maximising commercial opportunities, ensuring the delivery of the service is exceptional.
The Operations Manager will recruit, manage, train, motivate and appraise staff to promote good employee relations and a fantastic working environment whilst developing a positive team culture within the workplace. You will assist the General Manager/Deputy General Manager in ensuring all financial targets are achieved and the preparation of business forecasts.
Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, and COSHH. Manage the performance of any direct reports. Ensure every team member is given a fair objective performance review and any agreed action is effectively followed up.
Support the Deputy General Manager and General Manager to effectively induct, train and develop variable labour in accordance with the needs of the business. Manage the casual team to ensure effective communication. Ensure day-to-day delivery of catering/event services as advised to standards set within the business including furniture and audio-visual equipment.
Demonstrate ability to identify training needs and carry out on-the-job training. Be aware and adhere to statutory, legal and company requirements for Food Hygiene and Fire Regulations. Report all maintenance issues and hazards as in the company health and safety manual. Have knowledge of all unit/location products and be able to advise the customer in a professional and helpful manner.
Support the implementation and monitoring of all company marketing initiatives. Maximise sales opportunities that occur within the planning and operations stages of the functions and events. Support General Manager in achieving sales revenue targets for the department/location and to optimise profitability and efficiency within the unit. Ensure all stock takes are completed to company standards and to set deadlines.
As part of Compass, you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Operations Manager - Fulltime Permanent employer: ESS
At The Jockey Club Experiences, we pride ourselves on being an exceptional employer, offering a vibrant work culture at Haydock Park Racecourse that prioritises employee wellbeing and development. With competitive benefits including healthcare, generous annual leave, and ongoing training opportunities, we foster an environment where our team can thrive and excel in their careers while delivering outstanding service to our clients and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Fulltime Permanent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ESS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ESS
Don't be shy about reaching out to ESS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - Fulltime Permanent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ESS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ESS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
