At a Glance
- Tasks: Lead and inspire teams across multiple sites to deliver exceptional food service.
- Company: Join Gather & Gather, a leading workplace catering expert in the UK & Ireland.
- Benefits: Enjoy personal development, life assurance, pension scheme, and a great wellbeing strategy.
- Other info: Flexible location with travel across the UK and opportunities for career growth.
- Why this job: Make a real impact in a dynamic environment while building strong client relationships.
- Qualifications: Experience in multi-site management and excellent communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a National Account Director to work with us on a wonderful B&I contract with 7 sites in Scotland, Sunbury, Milton Keynes, London and Pengbourne. This is a national position where you can be based anywhere with travel to sites required. This position is working Monday to Friday.
About the role:
You will share the same passion for great service, food and drink that we do! You will be a natural leader and innovator with experience of working in a fast-paced, customer-facing environment and with the ability to build and inspire great teams and communicate with different internal and external stakeholders (G&G regional teams, clients, client appointed representatives) to meet a range of operational and commercial requirements.
As Account Director you will liaise with three Gather & Gather regional teams who are responsible for service delivery and driving improvements across the estate. You will have strong communication skills and act to make a positive difference every day and inspire your colleagues to do the same.
We want you to plan ahead and excel in engaging with your key stakeholders to manage and maintain positive client relationships, liaising with the regional operations teams to meet contract requirements. We also want you to contribute to wider business initiatives and projects.
Food Service and Development
- Ensure that the client expectations of food and food service are consistently delivered.
- Proactively put forward proposals to develop the food and service across the estate.
- Work collaboratively with the food team and influence as required to ensure client requirements are met.
- Set clear expectations to the operation managers and site teams regarding food and service standards to ensure that all services provided are of the highest standards and are in line with our brand.
- Ongoing review of the service and food provided in sites, provide feedback to the operation and site management team ensuring any necessary changes are incorporated into the service provision.
Relationship Management
- Develop and sustain strong working relationships with the clients.
- Participate in the monthly business review meetings with the clients and TFM clients to ensure that all targets, objectives and service level agreements are being met.
- Ensure that excellent customer service is delivered throughout the portfolio.
- Actively gain customer feedback when present at any service and use the information to drive improvements at any given site.
Finance
- Working with the regional operations teams, ensure all sites achieve the financial targets in line with the company budget.
- Protect company income and facilitate financial organic growth where possible.
- If necessary, where budget is not being achieved support and lead the Operations and Site Managers to identify and implement a strategy, in a timely manner, to overcome the shortfall.
- Produce financial reports where necessary - weekly and monthly - ensuring all details can be explained and outlining any necessary action that has been taken.
Managing and Developing Teams
- Working with the People Team drive the achievement of the Group L&D strategy, performance and talent agenda within the account.
- Set clear goals, targets and performance standards for direct report team.
Our Ideal Candidate:
- Has prior experience of inspiring and leading remote and multi-site management teams.
- Ability to travel on a regular basis throughout the UK, overnight stays may be required.
- Management of fixed price and/or commercial contracts.
- Persuasive and articulate communicator.
- Excellent level of numeracy.
- Detailed understanding of a catering P&L.
- A passion for keeping up to date with what's current in food & coffee.
- Innovative and commercially aware.
- Project management.
What’s in it for you?
Working with Gather and Gather has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities.
- Life assurance scheme.
- Pension scheme.
- Holiday allowance.
- Private medical eligibility.
- Eye care.
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- A holiday purchase scheme.
- Volunteering days.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
National Accounts Growth Director - Multi-Site Leader employer: ESS
Gather & Gather is an exceptional employer that prioritises its employees and customers, fostering a vibrant work culture centred around great food and service. With a commitment to personal development, competitive benefits, and a supportive environment, employees are encouraged to grow and innovate while enjoying a healthy work-life balance. The role of National Accounts Growth Director offers the unique opportunity to lead multi-site teams across the UK, making a meaningful impact in a dynamic and rewarding industry.
StudySmarter Expert Advice🤫
We think this is how you could land National Accounts Growth Director - Multi-Site Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a National Accounts Growth Director role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Gather & Gather thoroughly. Understand their values, recent projects, and what makes them tick. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in leading multi-site teams and managing client relationships. Highlight your innovative ideas for food service and how you can contribute to their goals. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Gather & Gather family. Let’s get you that interview!
We think you need these skills to ace National Accounts Growth Director - Multi-Site Leader
Some tips for your application 🫡
Show Your Passion:Make sure to express your love for great food and service in your application. We want to see that you share our enthusiasm for delivering top-notch experiences to clients!
Tailor Your CV:Customise your CV to highlight your experience in managing multi-site teams and your ability to build strong relationships. We’re looking for leaders who can inspire others, so let that shine through!
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key achievements and how they relate to the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Gather & Gather.
How to prepare for a job interview at ESS
✨Know Your Stuff
Before the interview, dive deep into Gather & Gather's values and their approach to workplace catering. Familiarise yourself with their food service standards and recent projects. This will help you demonstrate your passion for great food and service during the conversation.
✨Showcase Your Leadership Skills
As a National Accounts Growth Director, you'll need to inspire teams across multiple sites. Prepare examples of how you've successfully led remote teams in the past. Highlight your ability to communicate effectively with diverse stakeholders and how you've driven improvements in service delivery.
✨Prepare for Financial Discussions
Since financial targets are crucial for this role, brush up on your understanding of catering P&L. Be ready to discuss how you've managed budgets and achieved financial growth in previous positions. Bring specific examples of strategies you've implemented to overcome budget shortfalls.
✨Engage with Client Relationships
Client relationship management is key in this role. Think of instances where you've built strong relationships with clients and how you've used feedback to drive improvements. Be prepared to discuss how you would maintain positive client relationships while ensuring service level agreements are met.
