At a Glance
- Tasks: Lead and innovate retail food and beverage strategies at iconic venues.
- Company: Join Levy UK, a leader in hospitality at top UK event destinations.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a values-led culture that prioritises diversity and inclusion.
- Why this job: Shape legendary experiences while driving sustainable growth and innovation.
- Qualifications: 10+ years in senior leadership within hospitality or retail, with a focus on growth.
The predicted salary is between 60000 - 80000 £ per year.
We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. Our partnerships include venues such as Excel London, The O2, Wimbledon, Twickenham, Aviva Stadium, Tottenham Hotspur, Aston Villa and Scottish Event Campus (SEC). At the core of what we do is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating bespoke legendary experiences at our venues.
Beyond the plate, we are valued by our clients as visionary venue partners, providing a range of partnership lead solutions that enhance the experience of fans and guests within the venues that we operate. With a focus on data and insights, we initiate and deliver change through our design and build teams, whilst providing additional commercial benefits through other channel brands, such as Lyvera, Keith Prowse. Sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.
Levy UK is the food and drink partner for Excel London, managing and operating all food and beverage activity throughout the venues retail and franchise operation. We are seeking an exceptional Retail Franchise Director to shape, lead and deliver the retail food and beverage strategy, driving premium, branded and franchised concepts that elevate the guest experience and maximise commercial performance.
This is a high-profile, senior leadership role requiring a dynamic, innovative and people-focused leader with a strong track record in premium food and beverage operations, large-scale logistics and stakeholder partnership management. The successful candidate will be instrumental in evolving the retail offer, challenging the status quo, and delivering sustainable growth in revenue, margin and reputation across one of the UK's most important event destinations.
As a member of the Excel London Hospitality (ELH) Senior Leadership Team, you will contribute to the strategic development and effective management of the organisation alongside fellow SLT members and Excel stakeholders.
- Lead and deliver the retail and franchise strategy, driving innovation, growth and operational excellence.
- Inspire, develop and align teams around clear goals, performance and continuous improvement.
Retail & Franchise Performance
- Drive sales growth, profitability and commercial performance across retail and franchise operations.
- Identify opportunities through data, insight and market trends to support growth and informed decision-making.
Operations & Brand Excellence
- Oversee day-to-day operations, ensuring exceptional guest experience, food quality and service standards.
- Maintain brand consistency, compliance and audit standards across both self-operated and franchise locations.
- Foster a high-performance, values-led culture that develops talent and leadership capability.
- Coach and support senior leaders, promoting collaboration, accountability and succession planning.
Financial & Commercial Accountability
- Hold full P&L responsibility, delivering budget, forecast and financial performance targets.
- Manage costs effectively while driving revenue growth, margin improvement and long-term commercial success.
Minimum 10 years' senior leadership experience within a quality-driven franchise hospitality, food, beverage or retail business. Proven track record of driving growth and performance. Commercially astute, data-driven and skilled at translating insight into action. Inspirational people leader with excellent stakeholder management and influencing skills. Proven ability to lead change, maintain brand standards and deliver results in complex, fast-paced environments.
Retail Sales Manager needed! in London employer: ESS
Levy UK is an exceptional employer, offering a dynamic work environment at iconic venues like Excel London, where sustainability, diversity, and inclusion are integral to our culture. As a Retail Franchise Director, you will have the opportunity to lead innovative strategies that enhance guest experiences while driving commercial success, all within a supportive team that values personal growth and collaboration. Join us to be part of a visionary team dedicated to delivering legendary experiences in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Manager needed! in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ESS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ESS!
We think you need these skills to ace Retail Sales Manager needed! in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ESS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ESS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ESS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ESS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
