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- Tasks: Lead the mobilisation of new services in a dynamic workplace environment.
- Company: Join Restaurant Associates, a leader in hospitality and workplace services.
- Benefits: Enjoy free meals, gym discounts, and exclusive travel offers.
- Why this job: Make a lasting impact on high-profile projects and shape the future of workplace services.
- Qualifications: Experience in operational change and excellent stakeholder management skills.
- Other info: Be part of a diverse team that values your unique talents and promotes career growth.
The predicted salary is between 60000 - 75000 Ā£ per year.
12 month FTC ā Operations Manager ā Mobilisation Project
Ā£70,000 ā Ā£75,000 dependent on experience
Lead one of the UK's most significant workplace service mobilisations! This is not a traditional project role. We are looking for an experienced Operations Manager/Mobilisation Manager to play a critical role in the mobilisation and transformation of services across a large, complex workplace portfolio ā including the launch of a landmark, highāoccupancy building and the transition of multiple service streams into new operating models. This role exists to make change land well!
You will take ownership of timeācritical mobilisations and service transitions, ensuring new services are launched safely, compliantly, and ready to perform from day one. Operating across live environments, you will provide calm, decisive leadership through periods of change, working closely with operational teams, support functions, suppliers, and senior client stakeholders to deliver seamless goālives and confident handovers into businessāasāusual operations. This is a highly visible role, suited to someone who enjoys bringing order to complexity, protecting service quality under pressure, and leaving behind strong, scalable operations.
What you'll be responsible for:
- Leading the mobilisation and transition of new services, locations, and operating models
- Owning operational readiness across people, process, systems, suppliers, and assets
- Planning and delivering goālive activity, earlyālife support, and structured BAU handover
- Coordinating multiple stakeholders and suppliers to deliver at pace
- Identifying and mitigating mobilisation risks, ensuring safety, compliance, and governance standards are met
- Supporting the removal of legacy or interim ways of working and embedding sustainable operations
What we're looking for:
- Proven experience delivering mobilisations, transitions, or largeāscale operational change
- Strong understanding of operational readiness and liveāenvironment delivery
- Excellent stakeholder management and communication skills
- Calm, structured, and solutionsāfocused approach under pressure
- Experience in workplace services, hospitality, FM, or similar environments (desirable)
Why join us?
- Be part of a onceāināaāgeneration mobilisation within a highāprofile environment
- Operate with genuine ownership and visibility
- Work alongside senior leaders shaping the future of workplace services
- Deliver change that leaves a lasting operational legacy
Benefits:
- Free meals
- Subsidised gym membership
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unāwind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us:
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive ā because diversity is our strength!
Operations Manager - London employer: ESS
Contact Detail:
ESS Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Operations Manager - London
āØTip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
āØTip Number 2
Prepare for interviews by practising common questions and scenarios related to operations management. Think about how youād handle specific challenges in mobilisations and transitions, and be ready to share your experiences.
āØTip Number 3
Showcase your leadership skills! During interviews, highlight times when you've successfully led teams through change. Use examples that demonstrate your calmness under pressure and ability to coordinate multiple stakeholders.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows youāre genuinely interested in being part of our team and contributing to our exciting projects.
We think you need these skills to ace Operations Manager - London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in mobilisations and transitions, and donāt forget to showcase your stakeholder management skills. We want to see how youāve brought order to complexity in your previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youāre the perfect fit for this role. Share specific examples of how you've successfully managed operational changes and led teams through challenging times. Let us see your passion for making change land well!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Weāre looking for someone who can provide calm, decisive leadership under pressure. Share stories that demonstrate your structured and solutions-focused approach when managing complex projects.
Apply Through Our Website: Donāt forget to apply through our website! Itās the best way for us to receive your application and ensures youāre considered for this exciting opportunity. Plus, it shows us youāre keen on joining our team at StudySmarter!
How to prepare for a job interview at ESS
āØKnow Your Mobilisation Stuff
Make sure you brush up on your knowledge of mobilisations and transitions. Be ready to discuss specific examples from your past experiences where you've successfully led similar projects. This will show that you understand the complexities involved and can bring order to chaos.
āØStakeholder Management is Key
Prepare to talk about how you've managed multiple stakeholders in previous roles. Think of examples where youāve had to communicate effectively under pressure. Highlight your ability to coordinate with various teams and suppliers to ensure smooth operations.
āØStay Calm Under Pressure
This role requires a calm and structured approach, especially during high-stress situations. Practice answering questions about how you handle pressure and maintain service quality. Use real-life scenarios to illustrate your problem-solving skills.
āØShowcase Your Leadership Style
Be ready to discuss your leadership style and how it aligns with the company's values. Share examples of how you've led teams through change and ensured operational readiness. This will demonstrate your capability to lead confidently in a dynamic environment.
