At a Glance
- Tasks: Lead a high-profile hospitality portfolio and drive operational excellence across multiple London sites.
- Company: Join Restaurant Associates, a leader in delivering exceptional hospitality experiences.
- Benefits: Enjoy free meals, gym access, travel discounts, and wellness classes.
- Other info: Long-term career progression opportunities in a diverse and inclusive workplace.
- Why this job: Elevate service standards and make a real impact in a dynamic environment.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 80000 - 88000 € per year.
We are seeking an experienced and ambitious Account Manager to take full ownership of a high‑profile, multi‑site London portfolio within a national account. This is a senior leadership role with accountability for a Global HQ, along with the mobilisation of a new site in 2027, plus some London satellite locations. This role is critical to the success of the account. We are looking for a confident, decisive leader who can elevate service standards, strengthen consistency, and drive operational excellence. There is long‑term progression available for the right candidate.
Key Responsibilities
- Full accountability for day‑to‑day operations across all London sites
- Leadership of an existing management team with an overall team of circa 120
- Build strong, credible relationships with key stakeholders and clients
- Take ownership of decision‑making, leading with confidence and accountability
- Drive service improvement, operational efficiency and consistency across the portfolio
- Manage both cost‑plus and commercial financial models, ensuring strong commercial performance
- Lead planning and preparation for future mobilisation and site transitions
- Embed a high‑performance culture and develop future leaders within the team
Person Requirements
- Proven multi‑site leadership experience
- Strong people leader with excellent communication and influencing skills
- Background in contract catering preferred
- Commercially astute with experience managing complex financial models
- Ambitious, resilient and comfortable with a large, fast‑paced workload
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes, but is not limited to:
- Free meals
- Free on‑site gym
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un‑wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Equal Opportunity
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Account Manager Hospitality Services - London employer: ESS
Restaurant Associates is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With comprehensive benefits including free meals, wellness classes, and career development programmes, employees are empowered to thrive in their roles while enjoying a supportive environment in the heart of London. The opportunity to lead a high-profile portfolio and contribute to operational excellence makes this position not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Hospitality Services - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will not only help you answer questions better but also show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role of Account Manager. Highlight your leadership skills and any successful projects you've managed. Confidence is key, so make sure you can sell yourself effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and let’s get you on board!
We think you need these skills to ace Account Manager Hospitality Services - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager in Hospitality Services. Highlight your multi-site leadership experience and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built strong relationships with stakeholders and led teams to success.
Showcase Your Commercial Acumen:Since this role involves managing complex financial models, be sure to include any relevant experience you have in this area. We want to see how you've driven commercial performance in previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at ESS
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the multi-site portfolio you'll be managing. Research each location, their unique challenges, and how you can elevate service standards. This will show your potential employer that you're proactive and ready to take ownership.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to build strong relationships with stakeholders and clients, as well as your experience in developing future leaders. This is crucial for a senior leadership role, so be ready to discuss your leadership style and successes.
✨Be Financially Savvy
Brush up on your knowledge of cost-plus and commercial financial models. Be prepared to discuss how you've managed complex financial situations in previous roles. Showing that you can drive operational efficiency and maintain strong commercial performance will set you apart from other candidates.
✨Show Your Ambition and Resilience
This role requires someone who can handle a fast-paced workload and is ambitious about their career progression. Share your long-term goals and how this position aligns with them. Demonstrating your resilience and ability to thrive under pressure will resonate well with the interviewers.
