Head Of Operations - Dartford Job Title: Head of Operations Are you a strategic and driven operations leader ready to make a significant impact in a healthcare environment? We're looking for an experienced and motivated Head of Operations to take ownership of the soft services delivery in partnership with the NHA. In this key leadership role, you'll provide strategic direction, lead high-performing teams, and ensure the consistent delivery of exceptional standards across all operational areas. About the Role As Head of Operations, you will be responsible for the successful delivery and continual improvement of all soft services across the hospital site. You'll ensure operational excellence, financial performance, and compliance, all while fostering a culture of high engagement, team spirit, and legendary customer service. Key Responsibilities Lead the day-to-day delivery of services to consistently meet and exceed expectations. Drive performance against financial targets, cost control, and profitability measures. Develop and implement strategic plans to improve operations and service quality. Monitor, develop, and support multiple outlets to ensure high standards of food, presentation, hygiene, and customer experience. Ensure mandatory training is completed and up to date for all team members. Drive health and safety and food safety compliance across all services. Maintain full HR compliance and promote a high-performance culture. Act as a senior leader, stepping in for the Contract Director when required. Manage staffing schedules to ensure operational efficiency and cost-effectiveness. Develop frontline talent and build strong team engagement through training, recognition, and effective communication. Lead continuous improvement efforts, introducing new products and ideas aligned with industry trends and trust needs. Collaborate closely with internal and external stakeholders to maintain service excellence. Ensure security of Trust and Medirest property and support profit protection initiatives. What We're Looking For Proven senior management experience in Facilities Management and operational leadership. A strong track record of leading, motivating, and developing large teams. Experience implementing change programmes and delivering operational efficiencies. Commercially astute with experience in competitive and price-sensitive environments. Strong communicator with excellent presentation and interpersonal skills. In-depth knowledge of current Health
