At a Glance
- Tasks: Manage a dynamic hospitality team and deliver exceptional service to high-profile clients.
- Company: Join a prestigious hospitality group in the heart of Mayfair.
- Benefits: Enjoy a competitive salary, pension scheme, and exclusive discounts on travel and groceries.
- Other info: Access wellness classes and professional development opportunities while working with passionate professionals.
- Why this job: Be part of a fast-paced environment where you can shine and grow your career.
- Qualifications: Experience in luxury hospitality and outstanding communication skills are essential.
The predicted salary is between 30000 - 31320 £ per year.
Hospitality Manager required at a prestigious site in Mayfair, earning up to 37K! We are seeking an experienced Hospitality Manager to join a prestigious site in the heart of Mayfair. This is a fast-paced, client-facing role managing a small close-knit team, delivering impeccable hospitality and service standards to high-end clientele. The role requires someone who thrives under pressure, can confidently liaise with VIP guests and stakeholders, and is comfortable managing last-minute requests while maintaining exceptional attention to detail.
What you'll be doing:
- Managing the day-to-day hospitality operation
- Leading a small team including waitstaff and kitchen brigade
- Delivering seamless, high-end service for private clients and dinners of up to 18 guests
- Handling last-minute requests and ensuring service excellence at all times
- Building strong relationships with high-profile clients and internal stakeholders
- Coordinating with other managers and departments during an ongoing refurbishment project
- Maintaining exceptional presentation and operational standards throughout the site
What you'll need to succeed:
- Previous experience within a luxury hotel, private members club, or high-end hospitality environment
- Experience managing and motivating a small hospitality team
- Outstanding communication and interpersonal skills
- Impeccable personal presentation and attention to detail
- Confidence dealing with VIPs and high-profile guests
- Ability to remain calm and organised in a fast-moving environment
- A proactive, hands-on approach with a passion for delivering exceptional service
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us: Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Hospitality Manager - London employer: ESS
As a Hospitality Manager at our prestigious Mayfair site, you will be part of a dynamic and supportive team dedicated to delivering exceptional service to high-profile clients. We pride ourselves on fostering a collaborative work culture that encourages personal growth through our Career Pathways and MyLearning programmes, alongside a comprehensive benefits package that includes healthcare perks and exclusive discounts. Join us to thrive in a fast-paced environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ESS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ESS
Don't be shy about reaching out to ESS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ESS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ESS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
