Head Of Retail Food & Beverage - Cardiff

Head Of Retail Food identify pressure points and opportunities; capture, act on and report client and customer feedback. Ensure compliance with retail licensing requirements (e.g., Challenge 25, RSA) and venue security/profit protection procedures. Maintain departmental maintenance logs and ensure timely resolution of facilities and equipment issues. Logistics, Procurement investigate variances and remediate promptly. Coordinate transportation and distribution of food, beverage and catering supplies across site; plan contingency logistics for peak periods and disruptions. Manage equipment lifecycle: maintenance, repair, replacement and asset tracking. Implement and enforce food safety, temperature control and storage standards. Financial Management manage costs and deliver key financial targets (GP%, COS, VPM, labour cost, waste). Drive top line performance (SPH, spend per transaction) through operational planning, menu and product development and service initiatives. Prepare and manage logistics and retail budgets; monitor expenditure and implement cost optimisation. Ensure compliance with company profit protection, purchasing and stock control procedures. People Leadership set clear expectations and measurable KPIs. Oversee recruitment, deployment and rostering of large volumes of casual/seasonal staff to match event requirements. Lead performance reviews, talent development, succession planning and training programs for managers and frontline staff. Foster effective two-way communication and positive team culture; act as an ambassador for company values. Client Relationship present performance reporting and improvement plans. Support client initiatives (including community engagement and sustainability/WITY criteria) and represent the business locally. Quality, Safety ensure HSE standards are maintained. Conduct regular compliance inspections and training; record, report and close out incidents and corrective actions. Drive waste management and sustainability initiatives to reduce waste and improve operational efficiency. Continuous Improvement ensure adequate resource allocation and contingency plans for supply shortages or equipment failure. Maintain emergency and business continuity plans; coordinate response with stakeholders during incidents. Success measures Achievement of retail and logistics financial targets (GPS%, COS, VPM, labour %) SPH / spend per transaction growth and average transaction value Stock variance levels and timeliness/accuracy of stock takes Wastage reduction targets and improved yield metrics Client satisfaction and retention scores; number/severity of client complaints HSE compliance metrics, incident frequency and corrective action closure rate Staff engagement, retention and fulfilment of rostering requirements on event days On-time delivery and equipment uptime Person specification Essential Significant operational experience across retail, hospitality and logistics/supply chain; demonstrable track record in multisite, stadium or event catering environments. Minimum 3 years' experience in a retail and beverage environment; proven experience managing logistics and procurement operations. Strong commercial acumen with experience managing budgets, P vendor management experience. Sound knowledge of HSE, food safety and licensing requirements; commitment to compliance. IT literate; comfortable with inventory and rostering systems and producing management reports. Flexible availability to work evenings, weekends and event days; able to travel between venues as required. Desirable Relevant food safety or logistics qualifications. Experience with major supplier negotiations and contract management. Experience implementing technology solutions for inventory or workforce management. Previous exposure to sustainability / waste reduction programmes. Excellent written and presentation skills with ability to influence at senior levels. Behaviours