Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations at UCL Campus, managing teams and ensuring client satisfaction.
- Company: Gather & Gather is a leading workplace catering expert in the UK and Ireland.
- Benefits: Enjoy perks like personal development, private medical eligibility, and a great wellbeing strategy.
- Why this job: Join a passionate team focused on great food and employee wellbeing, with opportunities for growth.
- Qualifications: Experience in operations management and strong leadership skills are essential.
- Other info: Flexible working hours and regular social events to foster a positive work culture.
The predicted salary is between 47000 - 63000 £ per year.
At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Head of Operations at UCL Campus and wider estate.
Location: UCL Campus London
Rate of pay: £55,000 - £60,000 per annum
Working pattern: 40 hours per week, Monday - Friday with flexibility as required by the contract.
Key responsibilities:
- Reporting to the Account Director with full accountability and responsibility for leading the teams to ensure we deliver client needs within the contract SOP.
- This position sits in our senior leadership team for the contract and involves managing 4 General Managers and looking after 42 units.
- To represent the company in a positive and professional manner, internally and externally to ensure the integrity and credibility is always upheld.
- Analyse statistics and trends to advise Managers on improvements and (in conjunction with the senior team) to create strategy for the operation.
- Attend monthly and quarterly meetings with clients to review SLA delivery.
- Review client SLAs to identify where priority should be given to creating targets for the weekly operation to ensure we meet our clients' expectations.
- Build positive working relations with client and team. Share information with the Account Director / Snr Team regarding success, concerns, and any issues from operations.
What's in it for you?
- Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Contact Detail:
ESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Operations - London
✨Tip Number 1
Familiarise yourself with Gather & Gather's values and mission. Understanding their focus on great food and customer service will help you align your experience and vision with theirs during discussions.
✨Tip Number 2
Network with current or former employees of Gather & Gather, especially those in leadership roles. They can provide insights into the company culture and expectations for the Head of Operations role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved operations in previous roles. Highlighting measurable outcomes will demonstrate your capability to lead effectively.
✨Tip Number 4
Stay updated on industry trends in workplace catering and food service management. Being knowledgeable about current challenges and innovations will show your commitment to the role and the sector.
We think you need these skills to ace Head Of Operations - London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Head of Operations position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in operations management. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership skills.
Write a Strong Cover Letter: Your cover letter should express your passion for the role and the company. Highlight specific experiences that showcase your ability to lead teams and manage operations effectively, and explain why you want to work at Gather & Gather.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a senior leadership role.
How to prepare for a job interview at ESS
✨Understand the Company Culture
Before your interview, take some time to research Gather & Gather's values and culture. They pride themselves on putting employees and customers at the heart of everything they do, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll be managing multiple teams. Be ready to share specific examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your ability to build positive working relationships and drive performance.
✨Prepare for Strategic Discussions
Since the role involves analysing statistics and trends to create operational strategies, come prepared with insights or ideas on how you would approach this. Think about how you can improve client satisfaction and operational efficiency based on your previous experiences.
✨Engage with Client-Focused Scenarios
Expect questions related to client management and service level agreements (SLAs). Prepare to discuss how you've handled client expectations in the past and how you would ensure that Gather & Gather meets its clients' needs effectively.