At a Glance
- Tasks: Lead a high-end hospitality site, delivering exceptional food service and client experiences.
- Company: Join Compass Group UK&I, a leader in premium hospitality with a focus on diversity.
- Benefits: Competitive salary, work-life balance, and opportunities for career advancement.
- Other info: Be part of a diverse team that values your unique talents and promotes personal growth.
- Why this job: Take ownership of a prestigious site and make a real impact in the hospitality industry.
- Qualifications: Experience in high-end hotel F&B or luxury events, with strong leadership skills.
The predicted salary is between 38000 - 38000 £ per year.
We are seeking a hands-on General Manager with a strong background in high-end hotel F&B or premium hospitality environments. You will lead a high-end client site, delivering a premium service with exceptional attention to detail and a focus on exceeding client expectations.
This is an excellent opportunity for a hospitality leader who thrives in a small-team, high-profile setting and enjoys full ownership of the site. Ideal for an experienced hotel F&B Manager seeking improved work-life balance in the contract catering industry.
Key Responsibilities- Lead the day-to-day operation, delivering a seamless, high-end food service and hospitality with exceptional customer and client experiences.
- Act as the face of the service, building strong, trusted client and stakeholder relationships.
- Drive a 5* service culture, ensuring every detail is consistently executed to the highest standard.
- Remain hands-on during service, leading by example and supporting the team to deliver exceptional experiences.
- Manage financial performance including budget control, forecasting, and driving revenue opportunities.
- Maintain exceptional front-of-house standards aligned to premium hospitality expectations.
- Ensure compliance with all health & safety and operational standards.
- Proven leadership experience within high-end hotel F&B, luxury events or premium hospitality environments.
- A passion for delivering outstanding, personalised service and exceeding client expectations.
- Strong client relationship management and stakeholder engagement skills.
- A hands-on, detail-focused approach with the ability to lead from the front.
- Highly organised, with the confidence to manage a small team and take full ownership of a site.
- Professional, polished and driven to deliver excellence.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
General Manager - Newcastle employer: ESS
At Compass Group UK&I, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. As a General Manager in Newcastle, you will enjoy a balanced work-life environment while leading a dedicated team to deliver outstanding service in a high-end hospitality setting. With opportunities for professional growth and a commitment to recognising individual talents, you'll find a rewarding career where your contributions are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Newcastle
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ESS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ESS
Don't be shy about reaching out to ESS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Newcastle
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ESS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ESS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
