At a Glance
- Tasks: Deliver exceptional customer service and assist with food and beverage preparation.
- Company: Join the dynamic team at the Imperial War Museum North.
- Benefits: Enjoy free meals, parking, staff discounts, and career growth opportunities.
- Other info: Flexible shifts available, perfect for students looking for casual work.
- Why this job: Be part of a friendly team in a unique and exciting environment.
- Qualifications: Passion for service, great communication skills, and ability to work under pressure.
The predicted salary is between 12.71 - 12.71 £ per hour.
We're on the lookout for enthusiastic General Assistants to join our fantastic, busy catering team at the Imperial War Museum North on a flexible, casual basis. As a General Assistant, you will be part of a hard-working, friendly group who all have the same goal - to deliver exceptional customer service to our visitors. Known as one of the UK's leading museums, IWM North is a striking, modern venue that hosts a variety of exhibitions and events, and offers a unique and welcoming environment for visitors of all ages.
Successful General Assistants are responsible for a variety of tasks, including:
- Providing a friendly and welcoming service to all visitors
- Assisting with the preparation and service of food and beverages
- Maintaining cleanliness and hygiene standards
- Handling cash
- Supporting stock control processes
For events, General Assistants are expected to:
- Welcome and assist all guests
- Set up and clear down event spaces efficiently
- Serve food and beverages as required
In return, you'll have the opportunity to grow with a company that invests in its people, celebrates individuality, and rewards employees who go the extra mile. Apply today to join our team!
Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. This is a casual zero-hours role, so hours will vary depending on the needs of the business, on a weekly basis.
Our ideal General Assistant will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Ability to work flexibly across both café and events, embracing variety in your role
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Maintain high standards of food hygiene and health and safety at all times
- Have experience as a General Assistant or similar in a catering environment
- Ideally will have experience working as a Barista, but not essential
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals on shift
- Free parking
- Staff discounts
- Grow your career with our Career Pathways and MyLearning programmes
Part of Compass Group UK
General Assistant - Manchester employer: ESS
Chartwells Education is an exceptional employer, offering a dynamic work culture that prioritises growth and excellence in the education catering sector. With a commitment to employee development and a focus on delivering outstanding food and hospitality experiences, you will find ample opportunities for professional advancement while making a meaningful impact across educational institutions. Join us in a role that not only values your expertise but also fosters a supportive environment for innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant - Manchester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at ESS and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace General Assistant - Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at ESS that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at ESS.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at ESS get a sense of who you are beyond your experience!
How to prepare for a job interview at ESS
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at ESS and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
