At a Glance
- Tasks: Lead customer experience strategy and enhance guest satisfaction in a luxury department store.
- Company: Join Eurest, a leader in creating memorable customer experiences.
- Benefits: £38,000 per annum, full-time role with excellent benefits.
- Other info: Be part of a passionate team dedicated to making work better.
- Why this job: Shape exceptional customer experiences in a prestigious retail environment.
- Qualifications: Experience in customer engagement and outstanding communication skills.
£38,000 per annum | Full Time | Excellent Benefits
Create Memorable Customer Experiences
Are you passionate about delivering exceptional customer experiences and building meaningful relationships? We're looking for a Customer Engagement Manager to champion the customer journey across a prestigious luxury department store hospitality operation. You'll play a key role in enhancing the guest experience, driving customer satisfaction and ensuring every interaction reflects the high standards of both Eurest and our client.
If you're a natural relationship builder with a passion for hospitality, service excellence and creating unforgettable moments, we'd love to hear from you.
What You'll Do
- Lead the customer experience strategy across all food and hospitality outlets.
- Build strong relationships with customers, clients and internal teams.
- Gather customer feedback and turn insights into improvements.
- Drive engagement initiatives, events and promotional activity.
- Support operational teams to deliver exceptional service every day.
- Monitor customer satisfaction and identify opportunities to enhance the overall experience.
- Champion a culture of hospitality, service and continuous improvement.
What We're Looking For
- Experience in customer engagement, hospitality, retail or guest experience management.
- Outstanding communication and relationship-building skills.
- A passion for delivering exceptional customer service.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, positive and customer-focused approach.
- Experience using customer insights to improve service delivery.
Why Join Eurest?
At Eurest, we're on a mission to make work better by helping people have better breaks.
We believe that great food, welcoming spaces and meaningful moments bring people together, boost wellbeing and create thriving workplace cultures. Every day, we create experiences that make a genuine difference to people's working lives.
Join a business where you'll help shape exceptional customer experiences, work with passionate teams and build a rewarding career within one of the UK's most iconic luxury retail destinations.
Create lasting impressions. Inspire exceptional service. Help create better breaks with Eurest. Apply today.
Customer Engagement Manager - Knightsbridge employer: ESS
Chartwells Education is an exceptional employer, offering a dynamic work culture that prioritises growth and excellence in the education catering sector. With a commitment to employee development and a focus on delivering outstanding food and hospitality experiences, you will find ample opportunities for professional advancement while making a meaningful impact across educational institutions. Join us in a role that not only values your expertise but also fosters a supportive environment for innovation and collaboration.
