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- Tasks: Lead cleaning operations and ensure high standards of cleanliness at Goodenough College.
- Company: ESS, part of Compass Group, delivers exceptional services in secure environments.
- Benefits: Enjoy exclusive discounts, industry-leading training, and competitive pension contributions.
- Why this job: Join a diverse team and make a real impact in a customer-focused environment.
- Qualifications: Experience in contract management, strong leadership, and knowledge of health & safety regulations required.
- Other info: Opportunity to work in a prestigious college setting in London.
The predicted salary is between 42000 - 60000 £ per year.
Location: Goodenough College, London
Salary: Up to 60,000 per annum (depending on experience)
Benefits:
- Compass exclusive discounts via PerksAtWork
- Access to industry-leading training and development programmes
- Competitive pension contributions
About the Role
ESS has an exciting opportunity for an experienced Cleaning Contract Manager to lead the cleaning operations at Goodenough College in London. This is a key leadership role where you'll be responsible for delivering high standards of cleanliness and service in line with client expectations and Compass Group procedures.
The ideal candidate will have strong operational and people management skills, as well as the ability to maintain high standards in a busy, customer-focused environment.
Key Responsibilities:
- Ensure high-quality cleaning services are delivered in accordance with the client's service level agreement and company standards
- Implement and uphold Compass policies, procedures, and health & safety regulations (including COSHH)
- Lead, motivate and manage the cleaning team effectively
- Oversee the cleaning labour, equipment, and resources budget
- Manage third-party suppliers and contractors as required
- Maintain appropriate stock levels of consumables and cleaning supplies
- Handle customer feedback, including complaints and compliments, professionally and promptly
- Monitor and meet key performance indicators (KPIs)
- Keep the team informed and compliant with any updates to company processes and procedures
Ideal Candidate Profile:
- Previous experience in a similar contract or facilities management role
- Strong knowledge of Health & Safety legislation, including COSHH
- Excellent people management and leadership skills
- Strong communication skills, both written and verbal
- Good numerical skills and budget management experience
- Proficient with IT systems and digital reporting tools
About ESS
ESS is part of Compass Group UK & Ireland and provides catering, hospitality and support services to military and government sites across the country. We pride ourselves on delivering exceptional service in some of the UK's most secure and challenging environments.
At Compass, we're committed to creating a diverse and inclusive environment where every colleague can be themselves and thrive. We value individual strengths and provide equal opportunities for everyone to grow and develop.
Cleaning Contract Manager - London employer: ESS
Contact Detail:
ESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Contract Manager - London
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and procedures used by Compass Group. Understanding their expectations will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of Compass Group, especially those in similar roles. They can provide valuable insights into the company culture and what it takes to succeed as a Cleaning Contract Manager.
✨Tip Number 3
Prepare to discuss your experience with health and safety regulations, particularly COSHH. Being able to articulate your knowledge and past experiences will show that you are well-equipped for the responsibilities of this role.
✨Tip Number 4
Highlight your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. This will demonstrate your capability to lead and motivate a cleaning team effectively.
We think you need these skills to ace Cleaning Contract Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning contract management or facilities management. Emphasise your operational and people management skills, as well as any specific achievements that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experience has prepared you for this role and demonstrate your understanding of health and safety regulations, particularly COSHH.
Highlight Leadership Skills: In both your CV and cover letter, showcase your leadership abilities. Provide examples of how you've successfully managed teams, motivated staff, and maintained high standards in a customer-focused environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at ESS
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning standards and service level agreements that Compass Group upholds. Be prepared to discuss how you would ensure these standards are met and maintained in your role.
✨Demonstrate Leadership Skills
As a Cleaning Contract Manager, you'll need to lead a team effectively. Think of examples from your past experience where you've successfully motivated and managed a team, and be ready to share these during the interview.
✨Understand Health & Safety Regulations
Brush up on your knowledge of health and safety legislation, particularly COSHH. Be prepared to explain how you would implement these regulations in your daily operations to ensure a safe working environment.
✨Prepare for Customer Interaction Scenarios
Since handling customer feedback is part of the role, think about how you would approach both complaints and compliments. Prepare specific examples of how you've dealt with similar situations in the past.
