At a Glance
- Tasks: Lead a vibrant retail and concessions operation at Cheltenham Racecourse.
- Company: Join a leading company in the hospitality industry with a focus on innovation.
- Benefits: Enjoy competitive pay, healthcare, discounts, and 23 days' annual leave plus bank holidays.
- Other info: Flexible hours, career growth opportunities, and a supportive team culture.
- Why this job: Make an impact in a fast-paced environment while delivering exceptional customer experiences.
- Qualifications: 3+ years in retail or beverage management, strong leadership, and communication skills.
The predicted salary is between 35000 - 35000 £ per year.
We are seeking a passionate, driven Retail & Concessions Manager for Cheltenham Racecourse. The role will own the delivery of a diverse and effective, high volume retail food and beverage operation. A passion for detailed planning, marketing and execution of retail catering operations, with the necessary resourcing and controls in place to manage the Dept. budget and service quality targets.
The specific remit of this role covers:
- An estimated income of £12m through diverse food and beverage operations, predominantly focused on up to 16 racedays.
- Over 100 food, bars and beverage outlets across general admission areas.
Key Focus Areas:
- Provide first class retail, bar, third party concessions operations across our business.
- Deliver business needs and performance expectations and standards.
- Encourage and establish a culture of innovation and consistency.
- Champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters.
- Support with retail budgeting, reporting and financial performance.
- Ensure delivery of financial targets and Key Performance Indicators within areas of responsibility.
- Set quality and operational standards and uphold the same.
- Establish excellent relationships with clients, contractors and other departments.
- Manage and develop relevant personnel, providing inspiration and leadership to deliver exceptional service.
- Review performance and optimise sales and profitability to ensure delivery of departmental financial targets.
- Demonstrate full alignment with the Levy and Jockey Club vision and values.
- Liaise with culinary and operational leads to implement continuous food product development and drive footfall.
- Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality.
- Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback.
- Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets.
Internal Person Specification:
- Min 3 years' experience in retail and beverage environment essential.
- Experience in a multisite outlet, stadium or event catering environment essential.
- Personal circumstances must allow working flexible hours to align with stadia activity.
- Strong leadership qualities and excellent communicator.
- Strong organisation skills and commercial awareness.
- Standards and quality driven hands on management style.
- Effective team player, with a 'can-do' attitude.
- Energetic and fast operator.
- Assertive, calm, works well under pressure.
- Motivated by a passion for quality and great service delivery.
Key Direct Reports: All Bar, food, concessionaire managers.
Benefits include:
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children).
- Aviva Digicare - Free annual healthcare check.
- Exclusive Benefits & Wellbeing site (Perks at Work).
- Entertainment discounts - up to 55% off cinema tickets.
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%).
- Travel discounts - Discounts with holiday companies such as TUI and Expedia.
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
- Meals on duty.
- Vodafone discounts.
- Pension scheme and Life Assurance.
- Employee Assistance Programme.
- 23 days + BH's and additional day off for your birthday.
- 2 days additional leave, following return from Maternity leave during first year back.
- Competitive and supportive family benefits.
- Day off for baby's first birthday.
- Holiday purchase scheme.
- On-going training & development and career pathways.
- Professional subscriptions paid.
- Financial wellbeing programme and preferred rates on salary finance products.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
Retail And Concessions Manager - Cheltenham employer: ESS
Chartwells Education is an exceptional employer, offering a dynamic work culture that prioritises growth and excellence in the education catering sector. With a commitment to employee development and a focus on delivering outstanding food and hospitality experiences, you will find ample opportunities for professional advancement while making a meaningful impact across educational institutions. Join us in a role that not only values your expertise but also fosters a supportive environment for innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Retail And Concessions Manager - Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ESS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ESS
Don't be shy about reaching out to ESS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Retail And Concessions Manager - Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ESS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ESS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
