At a Glance
- Tasks: Support staffing for exciting live events and ensure exceptional guest experiences.
- Company: Join The Jockey Club Experiences at Cheltenham Racecourse, a leader in events and hospitality.
- Benefits: Enjoy competitive pay, healthcare, wellbeing support, and 23 days' annual leave.
- Other info: Dynamic role with opportunities for growth and development across multiple venues.
- Why this job: Kickstart your career in the vibrant events industry with a supportive team.
- Qualifications: Confident communicator with strong organisational and IT skills; driving licence required.
The predicted salary is between 30000 - 34700 £ per year.
- People Operations Officer -
- Cheltenham
People Operations Officer - The Jockey Club Experiences - Based at Cheltenham Racecourse supporting Exeter/ Wincanton | Full-Time / Permanent
30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are seeking a
People Operations Officer , based at Cheltenham Racecourse, to support the labour plan and HR service across Jockey Club Experiences Exeter and Wincanton Racecourses.
This is an entry level opportunity for someone looking to work within the events industry who also has a keen interest in people.
About the role
- Drive and deliver the staffing requirements for events across Exeter and Wincanton Racecourses, ensuring all workforce needs are effectively planned and fulfilled.
- You'll play a key role in ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences.
- This is a varied, hands-on role where you'll work closely with operational teams to support recruitment, performance and employee experience across multiple venues.
- Support with rota planning, forecasting and labour cost control.
- Assisting with payroll processes ensuring accuracy and deadlines are met.
- This position is based at Cheltenham Racecourse, however regular travel to Exeter and Wincanton for live race days is essential.
You will also be required to support race days at Cheltenham and other Southwest / Jockey Club locations as the business demands.
- Why Joins Us
- Work at exciting live events.
- Be a part of a supportive, high-energy team.
- Grow your career in a leading events and hospitality business.
Key Responsibilities
- Assist with the planning and management of staffing levels to meet event and operational needs.
- Recruit, onboard and train casual staff.
- Build and maintain a reliable pool of event staff.
- Support talent attraction and retention initiatives.
- Ensure people compliance (Right to work checks).
- Support managers with employee relation matters by acting as the first point of contact on race days for staff related queries.
- Build key relationships with General Managers, Heads of departments, the wider home team and client partners.
- Encourage employee engagement and development.
- Promote a positive, inclusive and high performing team culture.
- Support health & safety initiatives and maintain high standards across site.
- Promote a culture of safety and accountability.
What We're Looking for
- A confident communicator who builds strong relationships at all levels.
- Highly organised with the ability to manage multiple priorities.
- Strong administrative and IT skills.
- Proactive, solution focused and adaptable.
- Ability to influence and support others effectively.
- Full UK driving licence (essential)
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
People Operations Officer - Cheltenham employer: ESS
Chartwells Education is an exceptional employer, offering a dynamic work culture that prioritises growth and excellence in the education catering sector. With a commitment to employee development and a focus on delivering outstanding food and hospitality experiences, you will find ample opportunities for professional advancement while making a meaningful impact across educational institutions. Join us in a role that not only values your expertise but also fosters a supportive environment for innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Officer - Cheltenham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at ESS!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at ESS.
We think you need these skills to ace People Operations Officer - Cheltenham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at ESS. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to ESS and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at ESS. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to ESS's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at ESS
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with ESS.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at ESS will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact ESS and how you would contribute to adapting HR strategies.
