Administration Manager - Dublin

We are recruiting for an Administration Manager on a full-time (40 hours), permanent contract to join our leadership team in the Blanchardstown, Dublin 15 area! As Administration Manager, you will take full ownership of the Administration function, leading and developing a high-performing team that underpins the delivery of our services to schools, parents, and internal stakeholders. This is a critical operational leadership role, ensuring that administration, customer service, systems, and data accuracy operate seamlessly to support production, logistics, and service excellence. Reporting to the Director of Operations, you will play a key role in embedding best practice, improving efficiency, strengthening governance, and driving continuous improvement across administration and customer service operations.

Key Responsibilities and Accountabilities include:

• Lead, manage, and develop the Administration Team, setting clear expectations, performance standards, and a strong culture of accountability and collaboration.
• Coach, mentor, and support team members to build capability, resilience, and succession within the function.
• Embed best-in-class customer service across all channels, including phone, email, parent apps, and ticketing systems.
• Take ownership of administration systems, including the Parent App and order processing platforms, ensuring high adoption, accuracy, and reliability.
• Design, implement, and embed administration processes and procedures that support efficiency, scalability, and operational excellence.
• Identify and deliver continuous improvement initiatives, including technology enhancements and reductions in manual processing.
• Oversee the setup of new schools, academic year rollovers, holidays, closures, and service changes, ensuring minimal disruption to service.
• Ensure all menus, school data, and service information are accurate, up to date, and aligned with operational requirements.
• Oversee the preparation and distribution of accurate production sheets, ensuring correct alignment with production and logistics teams.
• Coordinate closely with Operations, Production, Logistics, Quality, and IT teams to ensure seamless end-to-end service delivery.
• Ensure strong governance, controls, and data integrity across all administration activities.
• Monitor and mitigate operational risks within the administration function and ensure compliance with internal policies and data protection requirements.

About You:

• An experienced administration or office management leader with proven accountability for administration and customer service functions.
• Strong people leader with experience managing, developing, and performance-managing teams in fast-paced operational environments.
• Highly organised, detail-oriented, and disciplined, with a strong focus on accuracy, governance, and execution excellence.
• Customer-focused, with a clear understanding of service delivery in education, food, logistics, or operational settings.
• Confident change leader, capable of embedding new processes, systems, and ways of working effectively.
• Strong systems and process management capability, with experience overseeing order processing platforms, customer-facing apps, or administration systems.
• Comfortable working cross-functionally with Operations, Production, Logistics, Quality, and IT teams.
• Decisive, resilient, and calm under pressure, with the ability to manage multiple priorities and deadlines simultaneously.
• Commercially aware, with a practical understanding of how administration accuracy supports operational and financial performance.

Some of the benefits we offer:

• As well as a competitive salary, we also have a large range of other benefits, such as discounts on brands across the Island of Ireland (restaurants, high street stores, hotels, day out venues, gyms, golf courses and many more).
• Flexible working to support work-life balance.
• Free parking at the office.
• Career Pathways to support career progression and/or skills development.

We celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Please review our Privacy Notice for details on how we maintain, protect, and why your personal data is collected when you apply for a job with Glanmore Foods. We will not retain any CVs or job applications for longer than necessary.