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For Companies At a Glance
- Tasks: Lead a high-profile portfolio and drive operational excellence across multiple London sites.
- Company: Join Restaurant Associates, a leader in hospitality and employee dining.
- Benefits: Enjoy free meals, gym access, travel discounts, and wellness classes.
- Why this job: Elevate service standards and make a real impact in a dynamic environment.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: Long-term career progression opportunities in a diverse and inclusive culture.
The predicted salary is between 57600 - 84000 £ per year.
We are seeking an experienced and ambitious Account Manager to take full ownership of a high-profile, multi-site London portfolio within a national account. This is a senior leadership role with accountability for a Global HQ, along with the mobilisation of a new site in 2027, plus some London satellite locations. This role is critical to the success of the account. We are looking for a confident, decisive leader who can elevate service standards, strengthen consistency, and drive operational excellence. There is long-term progression available for the right candidate.
Key Responsibilities
- Full accountability for day-to-day operations across all London sites
- Leadership of an existing management team with an overall team of circa 120
- Build strong, credible relationships with key stakeholders and clients
- Take ownership of decision-making, leading with confidence and accountability
- Drive service improvement, operational efficiency and consistency across the portfolio
- Manage both cost-plus and commercial financial models, ensuring strong commercial performance
- Lead planning and preparation for future mobilisation and site transitions
- Embed a high-performance culture and develop future leaders within the team
Person Requirements
- Proven multi-site leadership experience
- Strong people leader with excellent communication and influencing skills
- Background in contract catering preferred
- Commercially astute with experience managing complex financial models
- Ambitious, resilient and comfortable with a large, fast-paced workload
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals
- Free on-site gym
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Account Manager - London employer: ESS
Contact Detail:
ESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at companies you’re interested in. A personal connection can make all the difference!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to confidently articulate your experience and what you bring to the table. Role-play with a friend or in front of a mirror until you feel comfortable and natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Account Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your multi-site leadership experience and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your confidence in decision-making and how you can elevate service standards.
Showcase Your People Skills: As a strong people leader, it's crucial to demonstrate your excellent communication and influencing skills. Share examples of how you've built credible relationships with stakeholders in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at ESS
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the multi-site portfolio you'll be managing. Research each location, their unique challenges, and how they fit into the overall strategy. This will show your potential employer that you're proactive and ready to take ownership.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you elevated service standards or improved operational efficiency. Be ready to discuss your leadership style and how you plan to embed a high-performance culture within the team.
✨Showcase Your Financial Acumen
Since the role involves managing complex financial models, brush up on your financial knowledge. Be prepared to discuss your experience with cost-plus and commercial financial models, and how you've driven strong commercial performance in previous roles.
✨Build Relationships with Key Stakeholders
Think about how you can build strong, credible relationships with clients and stakeholders. Prepare to share strategies you've used in the past to foster collaboration and trust, as this is crucial for the success of the account you'll be managing.