At a Glance
- Tasks: Lead a team to enhance quality processes and manage technical support.
- Company: Join a well-established company focused on quality and innovation.
- Benefits: Competitive salary, supportive work environment, and career advancement opportunities.
- Other info: Enjoy a structured work week with opportunities for professional growth.
- Why this job: Make a real impact by improving quality standards and leading a dynamic team.
- Qualifications: Experience in quality control and technical management is essential.
The predicted salary is between 45000 - 55000 £ per year.
WORKING HOURS: Monday to Friday 8 am to 5pm (40 hours per week)
ESS Employment Ltd are looking to recruit a Group Technical and QC Manager on behalf of our well-established client. This is a key role that manages the technical support team and is responsible for Group Quality control.
Duties for the role:
- Continuously improving current quality processes and systems to drive a constant reduction in group NCR numbers, in line with agreed targets.
- Raising and managing non-conformances (NCRs) from identification through to close-out, ensuring root cause analysis is thorough and corrective/preventative actions are robust and embedded.
- Producing 8D and 5 Whys reports for major NCRs, along with other quality investigation tools as appropriate (e.g. Fishbone/Ishikawa analysis, Pareto analysis, FMEA, root cause corrective action plans).
- Liaising with clients on quality issues to ensure outcomes are satisfactory, maintaining strong working relationships throughout.
- Responding to client queries relating to quality, and holding meetings as required with clients and suppliers.
- Ensuring that procedures are in place to ensure every order is quality control checked, with clear QC levels defined based on order importance, sensitivity, and complexity, applied consistently group wide.
- Carrying out internal audits across the group to ensure systems and processes are being adhered to and remain fit for purpose.
- Taking full responsibility for maintaining the group's existing ISO9001, ISO14001, and ISO27001 accreditations.
- Leading a group technical support team.
- Gaining a clear understanding of how products are encoded and processed for ensuring that correct software is used to encode orders.
- Overseeing set up process and assisting external software development teams set up software on new orders to encode orders.
- All relevant responsibilities relating to Group QC.
Group Technical and QC Manager employer: ESS Employment Ltd
Join our dynamic team as a Van Driver, where you'll enjoy a supportive work culture that values your contributions and offers flexible night shifts. With competitive pay and opportunities for growth within the company, you can build a rewarding career while delivering exceptional service to our customers in a friendly environment.
We think you need these skills to ace Group Technical and QC Manager
Quality Control (QC)
Root Cause Analysis
8D Reporting
5 Whys Analysis
Fishbone/Ishikawa Analysis
Pareto Analysis
FMEA
