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- Tasks: Support the sales process, deliver excellent customer service, and manage orders efficiently.
- Company: Join a friendly, family-run business with a supportive team atmosphere.
- Benefits: Enjoy free lunch on Saturdays, tea and coffee, and 20 days holiday plus bank holidays.
- Other info: Flexible working hours and opportunities for career advancement.
- Why this job: Kickstart your career in sales while making a real impact on customer satisfaction.
- Qualifications: Experience in sales or customer service and a willingness to learn and grow.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a reliable and hardworking Sales Administrator to join our client’s team. To deliver excellent face-to-face and telephone customer service while maximising sales opportunities. The role involves supporting the full sales process from enquiry through to aftercare, ensuring a high standard of customer satisfaction and repeat business.
Location: NR Stroud
Hours: Weekly rotation: Week 1 – Mon to Fri: 9am until 5.30pm (30 min break). Week 2 – Working x4 weekdays as above and Saturday 9am – 3.00pm.
Start Date: ASAP
Pay: Salary dependent on experience
Contract Type: Permanent
Qualifications: Experience outlined below and ready to advance their career and step into a more senior role, with guidance and support from the directors. Adaptability and flexibility suitable for a small, family-run business.
Key Responsibilities:
- Order Processing & Sales: Receive, process and manage customer orders efficiently to meet both customer and business expectations. Negotiate pricing with customers to achieve optimal sales outcomes. Provide expert advice and sell products both in-store and over the telephone. Accurately capture and process customer payment details using secure systems. Generate purchase orders and invoices using internal systems. Process payments via secure web portals and PDQ machines.
- Customer Service & Quotations: Respond promptly to customer enquiries with accurate information and tailored quotations. Liaise with suppliers and fitting teams to schedule and confirm fitting dates. Manage customer expectations regarding delivery and installation timelines. Handle after-sales queries and provide effective solutions. Resolve customer complaints professionally, balancing satisfaction, cost and long-term prevention.
- Customer Relationship Management: Maintain and develop the customer database to support ongoing sales activity. Proactively contact pending customers to secure orders and fitting appointments. Convert quotations into confirmed sales. Identify and pursue new business opportunities.
- Administrative Support: Assist in reducing outstanding debtor balances. Maintain accurate and organised records, including invoices, purchase orders and customer documentation. Ensure the showroom and office environment are clean, organised and well-presented. Support general administrative tasks as required within the role.
Additional Duties: Undertake any other reasonable duties as required to support the business and team objectives.
Benefits:
- Lunch provided by the company on working Saturdays
- Complimentary tea and coffee
- On-site parking available
- Statutory pension scheme
- Family-run business offering flexibility where possible
- 20 days holiday plus 8 bank holidays
ESS7010N - Sales Administrator employer: ESS Employment Ltd
Contact Detail:
ESS Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ESS7010N - Sales Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves face-to-face and telephone interactions, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if this is the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also keeps you on their radar as they make their decision.
We think you need these skills to ace ESS7010N - Sales Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Sales Administrator role. Highlight your relevant experience in customer service and sales, and show us how you can contribute to our team. Specific examples will help us see your potential!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ESS Employment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Administrator role. Familiarise yourself with the key responsibilities like order processing, customer service, and administrative support. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Think about times when you resolved complaints or went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility and Adaptability
This is a family-run business that values adaptability. Be ready to discuss how you've successfully adapted to changing situations in previous roles. Highlight your willingness to take on various tasks and support the team wherever needed.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.