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- Tasks: Join our team as a Customer Service Administrator, handling customer queries and ensuring top-notch service.
- Company: Work for a national company based near Yate, known for its commitment to customer satisfaction.
- Benefits: Enjoy 20 days of holiday plus bank holidays and a competitive salary of £23,795.20 per annum.
- Why this job: This role offers a chance to develop your customer service skills in a supportive team environment.
- Qualifications: Good customer service skills are essential; experience in a similar role is a plus.
- Other info: This is a maternity cover contract lasting 9-12 months, with full-time hours Monday to Friday.
The predicted salary is between 23800 - 23800 £ per year.
LOCATION : near Yate START DATE : ASAP SALARY: £23,795.20 per annum MATERNITY CONTRACT (9-12 MONTHS) WORKING HOURS: 40 HOURS per week Monday to Friday 10.00am-7.00pm Vacancy – Customer Service Administrator ESS Employment are seeking a candidate with good customer service skills to work for our client based in Yate. Role summary: ESS Employment are seeking a Customer Service Advisor for a national company based near to Yate. Working with the company operations and account management teams dealing with customers needs and enquiries. Key responsibilities: Answer the telephone and ensure all customer queries are dealt with efficiently and professionally to give the highest customer service. Work as part of a team to ensure great customer service delivery – every time Engage proactively with service centres to ensure customer requirements are received and actioned Process/raise service calls/orders etc. as per procedures. Carry out account amendments and updates accurately. Deal with customer queries and requests. Undertake any other customer account support duties as required Other duties as required Benefits: Holidays: 20 days + Bank Holidays Pensi…
Customer Services Administrator- Maternity cover contract employer: ESS Employment Ltd
Contact Detail:
ESS Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator- Maternity cover contract
✨Tip Number 1
Familiarize yourself with the company and its services. Understanding their operations and customer service philosophy will help you engage more effectively during the interview.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in your discussions.
✨Tip Number 3
Showcase your teamwork skills. Since the role involves working closely with other teams, be prepared to discuss examples of how you've successfully collaborated in the past.
✨Tip Number 4
Be ready to demonstrate your attention to detail. The job requires accurate account amendments and updates, so think of instances where your precision made a difference.
We think you need these skills to ace Customer Services Administrator- Maternity cover contract
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Provide specific examples of how you've handled customer queries or worked as part of a team to deliver excellent service.
Showcase Communication Skills: Since the role involves answering telephone queries and engaging with customers, highlight your communication skills. Mention any relevant training or experiences that demonstrate your ability to communicate effectively.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as this reflects your attention to detail and professionalism.
How to prepare for a job interview at ESS Employment Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled customer queries and resolved issues efficiently.
✨Demonstrate Teamwork
Since the role involves working as part of a team, be prepared to discuss how you collaborate with others. Mention any past experiences where teamwork led to successful outcomes.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Practice responding to scenarios that require problem-solving and effective communication.
✨Understand the Company’s Values
Research the company and understand its values and mission. Be ready to explain how your personal values align with theirs, especially regarding customer service excellence.
