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For Companies At a Glance
- Tasks: Serve customers with a smile and ensure a seamless experience.
- Company: Join ESS, a leader in Defence, Energy, and Government Services.
- Benefits: Enjoy a supportive team culture and opportunities for career progression.
- Why this job: Be part of a passionate team that values individuality and excellent service.
- Qualifications: No prior experience needed, just a positive attitude and great communication skills.
- Other info: Full-time role with a 35-hour week, perfect for students looking to gain experience.
The predicted salary is between 24000 - 33600 £ per year.
Overview
We\’re looking for a Retail Assistant who will be the face of our business, delivering exceptional customer service for Defence on a full time basis, contracted to 35 hours per week. You\’ll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.
As a Retail Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You\’ll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Shift pattern
Here\’s an idea of what your shift pattern will be:
- Mon: Mornings
- Tues: Mornings
- Weds: Mornings
- Thurs: Mornings
- Fri: Mornings
Please note: This role is contracted to 50 weeks per year
Your key responsibilities
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about our service and helping customers with natural, engaging service
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Health and Safety regulations
Our ideal Retail Assistant will
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate great timekeeping and reliability
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/2001/95899001/52675685/BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Retail Assistant employer: ESS – Defence, Energy and Government Services
Contact Detail:
ESS – Defence, Energy and Government Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the company culture at ESS. They value individuality and a friendly approach, so think about how you can showcase your personality during any interactions or interviews.
✨Tip Number 2
Prepare to demonstrate your customer service skills. Since the role involves delivering exceptional service, consider examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Research the Defence sector and understand the specific needs of customers in this environment. Being knowledgeable about the context in which you'll be working can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for teamwork. As a Retail Assistant, you'll be part of a close-knit team, so be ready to discuss how you collaborate effectively with others and contribute to a positive work atmosphere.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've delivered exceptional service in previous roles.
Highlight Relevant Experience: In your CV, focus on any previous retail or customer service experience. Use bullet points to clearly outline your achievements and responsibilities, particularly those that demonstrate your ability to handle cash and operate a cash register.
Showcase Your Soft Skills: Emphasise your communication skills, teamwork, and reliability in both your CV and cover letter. Provide examples of how you've worked well under pressure and contributed positively to a team environment.
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a positive experience.
✨Demonstrate Team Spirit
As a Retail Assistant, you'll be part of a team. Highlight your ability to work well with others and provide examples of successful teamwork from previous roles. This will show that you can contribute positively to the team dynamic.
✨Prepare for Common Scenarios
Think about potential situations you might face on the job, such as handling difficult customers or managing busy periods. Be ready to discuss how you would approach these scenarios, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Know the Company and Its Values
Research ESS and understand their commitment to diversity and employee development. During the interview, mention how your values align with theirs, which will demonstrate your genuine interest in being part of their team.
