At a Glance
- Tasks: Lead a dynamic retail and catering operation, ensuring top-notch service and team performance.
- Company: Join Compass Group UK&I, a leader in Defence and Government services.
- Benefits: Enjoy discounts on travel, groceries, cinema tickets, and wellness classes.
- Other info: Diverse workplace with excellent career growth opportunities and a focus on inclusivity.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in management roles with strong leadership and communication skills.
The predicted salary is between 33408 - 33408 £ per year.
We’re looking for an experienced, hands-on Retail & Catering Manager to lead a busy, fast-paced operation at TESC Wathgill. This role offers full responsibility for the unit, combining retail, food service, and team leadership, with a strong focus on standards and client relationships.
What You’ll Be Doing
- Managing the day-to-day retail and catering operation, ensuring smooth service
- Delivering high-quality food and a consistently strong customer experience
- Leading, motivating, and developing your team
- Managing budgets, labour, stock, and financial controls
- Driving Health & Safety and Food Safety compliance
- Building strong relationships with clients and continuously improving service
- Overseeing menu planning, food production, and waste control
About You
- Experience in a Unit Manager, Retail Manager, or Catering Manager role
- Strong leadership skills in a fast-paced, high-volume environment
- Confident managing budgets and operational KPIs
- Excellent communication and client-facing skills
- Proactive, organised, and hands-on approach
- Level 3 Food Hygiene and relevant catering qualifications (desirable)
Benefits
- Contributory pension scheme
- Career Pathways and MyLearning programmes
- Quick access to Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Discounts on Tesco, Sainsbury's, Morrisons and many more supermarket shops
- Up to 44% off cinema tickets
- Cash rewards for spending and using brands
- Free wellness, mindfulness and exercise classes
- Share all discounts and offers with friends and families
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high-profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Retail and Catering Manager employer: ESS – Defence, Energy and Government Services
At Compass Group UK&I, we pride ourselves on being an exceptional employer, offering a dynamic work environment at TESC Wathgill where your leadership skills can truly shine. With a strong focus on employee growth through our Career Pathways and MyLearning programmes, alongside a range of benefits including exclusive travel discounts and wellness classes, we ensure that our team members feel valued and empowered. Join us in delivering outstanding service while enjoying a supportive culture that celebrates diversity and fosters personal development.
Contact Details:
ESS – Defence, Energy and Government Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Catering Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ESS – Defence, Energy and Government Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ESS – Defence, Energy and Government Services
Don't be shy about reaching out to ESS – Defence, Energy and Government Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Retail and Catering Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ESS – Defence, Energy and Government Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
